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- Tasks: Handle customer calls and set up contracts accurately in a fast-paced environment.
- Company: Join EE, one of the UK's leading telecoms brands.
- Benefits: Earn £13.95/hr with full-time hours and 4 weeks of paid training.
- Why this job: Kickstart your career with hands-on experience and potential for internal roles.
- Qualifications: Passion for customer service and strong attention to detail required.
- Other info: Supportive team environment with opportunities for career growth.
Customer Service Advisors - EE Darlington
Start ASAP | £13.95/hr | Office-Based | Temp until March
Looking to kickstart your career with one of the UK's leading telecoms brands? We're hiring Customer Service Advisors to join EE's Contract Team Set-Up in Darlington. This is a fantastic opportunity to gain hands-on experience in a fast-paced, customer-focused environment - with the chance to apply for internal roles during your assignment.
What's on Offer:
- Full-time office-based role in Darlington
- Monday to Friday, 9:30am - 6:00pm (37.5 hours/week)
- £13.95 per hour
- Immediate start
- 4 weeks of paid training (no holidays during this period)
- All bank holidays off
- May be subject to DBS Checks
The Role:
You'll be the first point of contact for incoming calls from EE's sales team and customers, helping to set up contracts accurately and efficiently. This is a quality-over-quantity role - no call duration targets, just a focus on getting things right.
Your day-to-day will include:
- Handling inbound calls related to contract setup
- Verifying and entering contract details into the system
- Following up with sales teams or customers for missing info
- Ensuring contracts are complete and error-free before activation
What You'll Bring:
- A passion for delivering excellent customer service
- Strong attention to detail
- Clear and confident communication skills
- Accountability and ownership of tasks
Why Join EE?
You'll be part of a supportive team, working in a dynamic environment where accuracy and customer satisfaction are key. Whether you're looking to build experience or explore a long-term career path, this role offers a great stepping stone.
Interested? Apply today online!
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Service - EE Darlington employer: Blue Arrow
Contact Detail:
Blue Arrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - EE Darlington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Show off your skills! During the interview, highlight your attention to detail and communication skills. Share specific examples from past experiences where you delivered excellent customer service or resolved issues effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service - EE Darlington
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand what the role involves and how your skills align with the requirements.
Tailor Your CV: When applying, don’t just send out a generic CV. We love seeing candidates who take the time to tailor their CV to highlight relevant experience and skills that match the Customer Service Advisor role at EE.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and why you’re excited about this opportunity. We appreciate a personal touch that shows us who you are.
Apply Through Our Website: Make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Blue Arrow
✨Know the Role Inside Out
Before your interview, make sure you understand the specifics of the Customer Service Advisor role at EE. Familiarise yourself with the tasks you'll be handling, like contract setup and customer communication. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about situations where you resolved issues or went above and beyond for a customer. This will demonstrate your passion for customer satisfaction, which is key for this role.
✨Practice Clear Communication
Since clear and confident communication is essential, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family. This will help you feel more comfortable speaking during the actual interview and ensure you convey your ideas effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or opportunities for growth within EE. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.