Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of Business Durham, handling enquiries and supporting events.
- Company: Join a dynamic team at Business Durham, making a difference in the community.
- Benefits: Earn £13.05 per hour with a Monday to Friday schedule and great work-life balance.
- Other info: Opportunity to work on exciting projects until June 2026.
- Why this job: Gain valuable experience in customer service and event management while helping local businesses thrive.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 27100 - 28000 £ per year.
Customer service assistant required!
Salary: 13.05ph
Location: Salvus House, DH1
Hours: Monday - Friday 8.30am - 5pm, 37 hours a week until June 2026
Description of role: To provide administrative and technical support services that support the planning, development and delivery of business services across Business Durham.
Duties and responsibilities:
- Provide a first point of contact for enquiries to Business Durham, including use of telephony and ICT systems, delivering reception and general administrative support at the Business Durham main office, visitor areas and other property sites across the portfolio as required.
- Triage and track progress of general enquiries through any appropriate communication channel including email, telephone, webform or in person.
- Support the planning and delivery of networking events across the county including attending to set up, manage the attendee registration and post event recording.
- Provide administrative and technical support services that support the planning, development and delivery of business services, events and projects across Business Durham including funded programmes.
- Manage and maintain systems and processes that contribute to the efficient and effective operation of Business Durham.
- Support the booking and preparation of meeting rooms with relevant equipment and catering and clearing away, ensuring the office environment is maintained to a high standard.
- Provide general administrative and related support services to Business Durham service managers and officers including the raising of purchase orders for supplies and services, as required.
- Supporting colleague attendance at events including co-ordinating travel arrangements, managing documentation, and controlling distribution of invitations and tickets.
- Assisting in the preparation of presentations, briefing documents and reports.
- Record and send all outgoing mail and receive and distribute incoming post for Business Durham staff.
- Contribute, as necessary, to the overall management and success of the organisation as a whole.
- Participate in working groups and inter departmental teams whose work contributes towards the delivery of effective and efficient services and assists in achieving the Council's key outcomes.
- Undertake time limited projects as agreed with Business Durham management team.
- Undertake any such duties as may reasonably be required commensurate with the level of responsibility and competence of the post.
Customer Service assistant employer: Blue Arrow
Contact Detail:
Blue Arrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service assistant
✨Tip Number 1
Get to know the company! Research Business Durham and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Assistant, you'll be the first point of contact for enquiries. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Attend local events or online meetups related to customer service or business support. This can help you make connections and learn about potential job openings before they’re advertised.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. It’s the best way to ensure your details reach the right people quickly.
We think you need these skills to ace Customer Service assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Assistant role. Highlight your relevant experience in administrative support and customer service, as this will show us that you understand what we're looking for.
Showcase Your Communication Skills: Since you'll be the first point of contact for enquiries, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to reflect how you'd handle inquiries effectively.
Highlight Your Organisational Skills: We love candidates who can juggle multiple tasks! Make sure to mention any experience you have with managing events or administrative duties, as this will show us you're up for the challenge of supporting our busy team.
Apply Through Our Website: Don't forget to submit your application through our website! This ensures we receive all your details correctly and helps us keep track of your application. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Blue Arrow
✨Know the Role Inside Out
Make sure you thoroughly understand the job description and responsibilities. Familiarise yourself with the key duties, like providing administrative support and managing enquiries. This will help you demonstrate how your skills align with what they’re looking for.
✨Practice Your Communication Skills
As a Customer Service Assistant, communication is key! Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable with handling different types of enquiries, just like you would in the role.
✨Showcase Your Organisational Skills
Since the role involves managing events and administrative tasks, be ready to share examples of how you've successfully organised similar activities in the past. Highlight your ability to juggle multiple tasks and maintain high standards, as this will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This shows your interest in the role and the company. You could ask about the team dynamics or how success is measured in the position. It’s a great way to leave a lasting impression!