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- Tasks: Assist customers via phone, email, and chat to arrange engineer visits.
- Company: Join a global leader in HVAC technology with a commitment to sustainability.
- Benefits: Enjoy competitive pay, flexible shifts, 25 days leave, and team-building events.
- Why this job: Be part of a forward-thinking company dedicated to customer satisfaction and environmental impact.
- Qualifications: GCSE English Grade 4 or above and at least one year of call-centre experience required.
- Other info: Work in a modern contact centre with a supportive environment and clear schedules.
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Customer Service Advisor
On-site FTC, 20 hours per week including weekend cover (required to work 2 Saturdays and 1 Sunday on a 6-week period (pro rota basis))
Competitive Salary with bonus opportunity
Starting Date – 6th October, interviews to be held throughout August/September
We are currently recruiting on behalf of a global leader in heating, ventilation and air-conditioning technology, looking to expand their customer service team with the addition of a Customer Service Advisor at their Belper site. With over 16,000 employees across more than 70 countries, the company is committed to delivering high-performance systems while reducing environmental impact.
This is an excellent opportunity to join a well-established company that puts customers and sustainability at the heart of everything they do.
Job Description
As a Customer Service Advisor, you will:
* Help customers who contact you across multiple channels including phone, email, SMS, live chat and WhatsApp to arrange engineer visits.
* Provide a smooth and professional customer journey by understanding individual needs across different communication channels.
* Actively listen, gaining an understanding of each customer\’s situation, whilst delivering excellent customer service.
* Ensure all telephone calls and emails are answered within the service level agreement.
* Use the Salesforce platform to book engineer visits.
* Follow the contact centre processes and targets to ensure a professional service is delivered at all times.
* Work closely with customers to keep them updated and delighted with the customer service they experience.
Person specification
The ideal candidate will have:
* GCSE English Grade 4 (C) or above, or an equivalent qualification.
* At least one year call-centre experience.
* A strong understanding of Microsoft Applications and web-based platforms.
* Determination to succeed and be flexible towards learning news skills to support the needs of the business.
* Proven customer service skills.
* An excellent telephone manner.
* Strong communication skills and a customer-focused attitude.
* Strong motivation whilst working as part of a team and independently.
Benefits
* A modern, newly refurbished contact centre with sit-stand desks and a supportive working environment.
* Clear shift schedules communicated in advance to promote work-life balance.
* Competitive salary with performance-related bonus opportunities.
* 25 days annual leave plus bank holidays.
* A generous pension scheme.
* A range of team-building events and employee engagement activities.
This is a fantastic chance to be part of an organisation that is not only forward-thinking but also deeply committed to building a better climate – both at home and for the planet.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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Customer Service Advisor (FTC) employer: Blue Arrow
Contact Detail:
Blue Arrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (FTC)
✨Tip Number 1
Familiarise yourself with the Salesforce platform, as it's a key tool for booking engineer visits. Consider taking a quick online course or tutorial to boost your confidence in using it.
✨Tip Number 2
Brush up on your communication skills, especially over the phone and via email. Practising active listening and clear responses can help you stand out during the interview process.
✨Tip Number 3
Research the company’s commitment to sustainability and customer service. Being able to discuss their values and how they align with yours can make a strong impression.
✨Tip Number 4
Prepare for situational questions by thinking of examples from your previous call-centre experience where you provided excellent customer service or resolved conflicts effectively.
We think you need these skills to ace Customer Service Advisor (FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any call-centre roles or customer service positions. Emphasise skills that align with the job description, such as communication and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the company's commitment to sustainability. Mention specific examples from your past experiences that demonstrate your ability to deliver excellent customer service.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Applications and any experience with platforms like Salesforce. This will show that you have the technical skills required for the role.
Prepare for Interviews: Research common interview questions for customer service roles and prepare your answers. Be ready to discuss how you handle difficult customers and provide examples of how you've gone above and beyond in previous positions.
How to prepare for a job interview at Blue Arrow
✨Research the Company
Before your interview, take some time to learn about the company’s values, mission, and recent achievements. Understanding their commitment to sustainability and customer service will help you align your answers with what they are looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that demonstrate your ability to handle customer inquiries effectively. Highlight situations where you actively listened to customers and resolved their issues, as this is crucial for the role.
✨Familiarise Yourself with Salesforce
Since the role involves using the Salesforce platform, it’s beneficial to have a basic understanding of how it works. If you have prior experience with similar systems, be ready to discuss that during the interview.
✨Prepare for Scenario Questions
Expect to be asked scenario-based questions that assess your problem-solving skills and ability to work under pressure. Practising responses to common customer service scenarios can help you feel more confident during the interview.
