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- Tasks: Join our team as a Customer Service Advisor, supporting customers with mortgage products.
- Company: Work with Lloyds Banking Group, a leader in customer-focused financial services.
- Benefits: Enjoy flexible benefits, free parking, and well-being support.
- Why this job: Make a real impact by helping customers achieve their homeownership dreams.
- Qualifications: Strong customer service skills and adaptability are essential.
- Other info: Initial 6 months office-based, then hybrid work model.
Job Role: Customer Service Advisor- BT Location: Belfast- onsite Salary: £13.42 plus unsociable working premiums- payable per hour Hours: Part time- 25 hours (5 x 5 hours shifts per week) Shift Pattern: Option 1- Week 1&2 – hours between 06:00 to 14:30; Week 3&4 – hours between14:30 to 23:00 Option 2- Week 1&2 – hours between 08:00 to 16:30; Week 3&4 – hours between14:30 to 23:00 Join the UK\’s biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology and who provide comprehensive training. You\’ll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we\’re capable of remaining calm, confident and provide a reliable service in the most high-pressure situations. As a 999 Call Handler you will demonstrate: * Successful Communication and Active Listening skills * Critical thinking whilst working under pressure, to empathetically support others * A caring nature to support individuals in their most critical time of need * Emotional Intelligence and Heightened Self & Social Awareness * Good standards of literacy and IT skills with a diligent nature Training is provided and will be full-time; hours will fall between days and evenings. 100% attendance required for training period. Start Date: 28/04/2025. This will be an ongoing temporary role with permanent and career progression opportunities, for the right candidates. All applications will be subject to pre-employment and referencing checks, inclusive of Access NI. If this sounds like the role for you then please apply with your CV today! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people. Skills: customer service call handling emergency services
Customer Service Advisor employer: Blue Arrow
Contact Detail:
Blue Arrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with Lloyds Banking Group's values and customer service philosophy. Understanding their commitment to putting customers at the heart of everything they do will help you align your approach during interviews.
✨Tip Number 2
Prepare to discuss specific examples from your past experiences where you've demonstrated strong customer service skills. Highlight situations where you successfully resolved complex issues or improved customer satisfaction.
✨Tip Number 3
Showcase your adaptability and curiosity by discussing how you've tackled new challenges in previous roles. This will resonate well with the team, as they value individuals who can thrive in a dynamic environment.
✨Tip Number 4
Research common mortgage products and the role of mortgage brokers. Being knowledgeable about the industry will not only impress your interviewers but also demonstrate your genuine interest in the position.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Advisor position at Lloyds Banking Group. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience or roles that required strong communication skills. Use specific examples to demonstrate how you've successfully supported customers in the past.
Showcase Your Skills: Make sure to highlight your adaptability, curiosity, and ability to work under pressure. These are key traits mentioned in the job description, so provide examples of how you've demonstrated these skills in previous roles.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your genuine interest in working for Lloyds Banking Group. Mention why you admire their commitment to customer service and how you align with their values.
How to prepare for a job interview at Blue Arrow
✨Show Your Customer-Centric Mindset
Since Lloyds Banking Group prioritizes customer service, be prepared to share examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to empathize and connect with customers.
✨Demonstrate Decision-Making Skills
The role requires making complex decisions. Prepare to discuss situations where you had to use your judgment to resolve issues or make important choices, especially in a fast-paced environment.
✨Emphasize Adaptability and Curiosity
This position values adaptability and a curious mindset. Be ready to talk about times when you faced new challenges and how you approached them. Show your enthusiasm for exploring beyond the surface to find solutions.
✨Prepare for Role-Playing Scenarios
You might encounter role-playing scenarios during the interview. Practice responding to customer inquiries or complaints, showcasing your communication skills and ability to deliver a positive experience.
