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For Companies At a Glance
- Tasks: Manage customer queries, track deliveries, and ensure smooth operations daily.
- Company: Join a well-established client in Northampton with a strong reputation.
- Benefits: Enjoy a competitive pay rate of £12.75ph and full-time hours.
- Why this job: Be part of a dynamic team focused on customer satisfaction and continuous improvement.
- Qualifications: Strong MS Office skills and previous experience in customer service are essential.
- Other info: Blue Arrow is committed to inclusivity and welcomes diverse applicants.
The predicted salary is between 25000 - 30000 £ per year.
Customer Service Administrator – Northampton Swan V
We are recruiting for a Customer Service Administrator for our well established client in Northampton Swan Valley NN4.
Site Address:
Northampton
Swan Valley NN4
Pay Rate:
£12.75ph
Contract:
Temp ongoing – Full-Time Hours
Job Purpose
The customer service administrator ensures that all customer related issues are accurately documented and communicated to the relevant parties, to communicate any failures and administer the return of goods, progress chase third party providers to ensure compliance of agreed processes.
Key Responsibilities:
* Actively maintain the daily late running and failed delivery report ensuring it is disseminated at agreed publication times
* Create and monitor rebooks and returns, determining costings to all parties including additional costing and demurrage
* Initiate regular dialogue with third party providers to ensure that deliveries are meeting booking requirements
* Ensure weekly KPI reports are produced in an accurate and timely manner
* Effectively deal with day-to-day queries from customers and third-party providers
* Record and maintain delivery discrepancies ensuring these are reported to relevant parties
* Accurately administer and control all returned stock and collections in accordance with customers\’ expectations
* Complete Transport administration tasks to ensure accurate weekly accounts
* Ensure all systems are reviewed regularly to achieve continuous improvement
* Help to ensure we always operate a safe environment in-line with company policy
* Any other duties required by the business
Skills & Experience Required:
* Strong MS Office knowledge
* Previous experience working in a similar setting
* GTS / ESP, SAP knowledge is desirable
* Ability to multitask and work in a pressured environment
* Excellent communication, both verbal and written
* Active listening and influencing skills with the ability to deal with challenging issues
* An analytical approach, with a keen eye for detail
* The ability to work on won initiative and organise own workload
* Excellent customer service and influencing skills
* Demonstrate experience in similar role highly desirable
* Strong customer facing experience.
If you are interested please apply today!
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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Customer Service Administrator - Northampton Swan V employer: Blue Arrow
Contact Detail:
Blue Arrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator - Northampton Swan V
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Customer Service Administrator role. Understanding the daily tasks, such as maintaining delivery reports and managing returns, will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Brush up on your MS Office skills, especially Excel, as it's crucial for creating reports and tracking data. Consider taking a quick online course or tutorial to ensure you're confident in using these tools effectively.
✨Tip Number 3
Prepare examples from your past experience that showcase your customer service skills and ability to handle challenging situations. Being able to share specific instances where you've excelled in similar roles can set you apart from other candidates.
✨Tip Number 4
Network with professionals in the logistics and customer service sectors. Engaging with others in the field can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Administrator - Northampton Swan V
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise skills like communication, multitasking, and attention to detail, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your previous experience in similar roles and how it aligns with the responsibilities listed, such as managing delivery discrepancies and producing KPI reports.
Showcase Relevant Skills: In your application, clearly demonstrate your proficiency in MS Office and any other software mentioned, like GTS/ESP or SAP. Provide examples of how you've used these tools in past roles.
Highlight Customer Service Experience: Since the role requires excellent customer service skills, include specific examples of how you've successfully handled customer queries or resolved issues in previous positions. This will show your capability to excel in this role.
How to prepare for a job interview at Blue Arrow
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss how you handle difficult situations and ensure customer satisfaction, as this role heavily relies on effective communication and problem-solving skills.
✨Familiarise Yourself with Relevant Software
Since the job mentions MS Office and possibly GTS/ESP or SAP, make sure you are comfortable discussing your experience with these tools. If you have used similar software, be prepared to explain how it helped you in previous roles.
✨Demonstrate Your Multitasking Skills
The role requires multitasking in a pressured environment. Prepare examples from your past experiences where you successfully managed multiple tasks simultaneously, highlighting your organisational skills and ability to prioritise effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your analytical skills and attention to detail. Think of specific scenarios where you identified discrepancies or improved processes, and be ready to share these examples during the interview.
