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- Tasks: Be the first point of contact for emergency 999 calls and provide critical support.
- Company: Join BT, the UK's largest telecom provider with over 85 years of expertise.
- Benefits: Enjoy competitive pay, career progression, paid training, and wellbeing support.
- Why this job: Make a real impact by helping others in urgent situations while developing valuable skills.
- Qualifications: Strong communication, empathy, and critical thinking skills are essential; all backgrounds encouraged to apply.
- Other info: Mandatory attendance for the first 6 weeks; diverse and inclusive workplace.
The predicted salary is between 25000 - 30000 £ per year.
Job Description
Your role is to have an empathy for people with communication challenges and type real-time voice over conversations, without judgement and in confidence.\\n\\nAs a Customer Service Advisor, you'll be the first point of contact for people in their most critical moments, you will calmly and quickly be directing them to the right emergency service.\\n\\nThis is more than a call handler role – it's a chance to make a real difference, every single shift.\\n\\nWe're looking for individuals who can:\\n\\n* Communicate clearly and empathetically under pressure\\n\\n* Think critically and follow structured processes\\n\\n* Type at least 50 words per minute with 98% accuracy\\n\\n* Stay composed in emotionally challenging situations\\n\\nShift Patterns\\n\\nWe offer a variety of shift options to suit different lifestyles.\\n\\nOption 1: A four-week, rotating rota. Offering working hours between 12:30 to 21:00. You will have some weekend rest days.\\n\\nOption 2: A four-week, rotating rota.
Offering working hours between 14:30 to 23:00. You will have some weekend rest days.\\n\\nTraining will be full-time and may include mornings and evenings.\\n\\nFull Training & Career Progression\\n\\nYou'll receive comprehensive training and ongoing support.\\n\\nRewards & Benefits:\\n\\n* Competitive pay & overtime opportunities\\n\\n* Career development opportunities\\n\\n* Full paid training\\n\\n* Instant access to Blue Arrow training portal\\n\\n* Auto enrolment in pension scheme\\n\\n* 28 days paid holiday\\n\\nApplication Process\\n\\n1. Interview & Audio Typing Screening (50 WPM @ 98% accuracy)\\n\\n2.
Client interview & Audio Typing Assessment (50 WPM @ 98% accuracy)\\n\\n3. Pre-employment Checks (DBS & references)\\n\\nReady to Make a Real Difference?\\n\\nIf you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.\\n\\nWe are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.\\n\\nBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people
Contact Detail:
Blue Arrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Familiarise yourself with emergency services and their protocols. Understanding how each service operates can help you respond effectively during the interview, showcasing your readiness for the role.
✨Tip Number 2
Practice active listening skills in everyday conversations. This will not only improve your communication but also demonstrate your ability to empathise and connect with others, which is crucial for a Customer Service Advisor.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think of scenarios where you had to remain calm under pressure or provide support to someone in distress, as these experiences will be valuable in this role.
✨Tip Number 4
Show your enthusiasm for helping others. During your interactions with us, express your genuine desire to make a difference in people's lives, especially in high-pressure situations, as this aligns perfectly with the role's responsibilities.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Advisor at BT. Familiarise yourself with the nature of 999 calls and the importance of providing support in high-pressure situations.
Tailor Your CV: Highlight relevant skills such as communication, active listening, and critical thinking in your CV. Use specific examples from your past experiences that demonstrate your ability to remain calm and compassionate under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the role's significance. Mention any relevant experience or skills that align with BT's values and the requirements listed in the job description.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Blue Arrow
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. You might want to practice common scenarios where you need to convey information succinctly.
✨Prepare for High-Pressure Situations
Given the nature of the role, be ready to discuss how you handle stress and make quick decisions. Think of examples from your past experiences where you successfully managed a crisis or urgent situation, as this will show your critical thinking skills.
✨Emphasise Empathy and Compassion
This role requires a caring nature, so be prepared to talk about times when you've supported someone in distress. Highlight your emotional intelligence and how it helps you connect with others, especially in challenging situations.
✨Familiarise Yourself with BT's Values
Research BT's mission and values before the interview. Understanding their commitment to customer service and community support will allow you to align your answers with what they value, making you a more attractive candidate.
