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- Tasks: Support customers with enquiries and provide guidance across various communication channels.
- Company: Join Blue Arrow, a leading recruitment agency dedicated to connecting talent with opportunities.
- Benefits: Enjoy a competitive salary, Monday to Friday hours, and potential for contract extension.
- Why this job: Be the voice of the council, making a real impact in your community while developing valuable skills.
- Qualifications: No specific qualifications required; just bring your reliability and passion for customer service.
- Other info: This role is perfect for those looking to gain experience in a fast-paced environment.
The predicted salary is between 27600 - 27600 £ per year.
If you're a hard-working, reliable person and you enjoy working in fast-paced environments, then we want to hear from you.
Salary: between £13.26
Location: Sunderland, SR1
Hours: Monday - Friday - 9am - 5pm
Till March 2026 (possibility of extension)
Main purpose: To support the Customer Enabling Service in the delivery of a range of complex customer service functions and digital interface responsibilities.
Key responsibilities:
- Receive and resolve detailed enquiries from customers and service users to ensure an effective and responsive service.
- Act as an advocate and work closely with internal and external partners to exceed customer expectations and achieve service standards.
Key tasks:
- Provide information, advice and guidance to customers via a range of communication channels including face to face, telephone, email, letter, web chat and social media.
- Communicate, verbally and in writing, specific knowledge of council and partner services to resolve enquiries at the first point of contact.
- Undertake surveys, telephone calls and interviews to collect data/customer insights to inform improvement programmes.
- Act as the 'front door' for the Council and partners, including the City Hall meet and greet function to effectively resolve enquiries or triage customers to the appropriate service provider.
- Contribute to the delivery of the Customer Service and Digital Strategies through ongoing user research activities and provision of a mediated/assisted service e.g. public access IT.
- Provide support and assistance to local Council campaigns, events and programmes.
- Escalate and refer any challenging or complex enquiries and/or complaints to the Customer Enabling Services Manager.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Enabling Services Advocate employer: Blue Arrow
Contact Detail:
Blue Arrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Enabling Services Advocate
✨Tip Number 1
Familiarise yourself with the services provided by the Council and its partners. Understanding their offerings will help you communicate effectively with customers and resolve enquiries more efficiently.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since you'll be interacting with customers through various channels, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to work in a fast-paced environment. Think of examples from your past experiences where you successfully managed multiple tasks or handled challenging situations under pressure.
✨Tip Number 4
Network with current or former employees of Blue Arrow or similar organisations. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace Customer Enabling Services Advocate
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements of the Customer Enabling Services Advocate position. Tailor your application to highlight relevant experiences that align with these responsibilities.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to exceed customer expectations.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how your skills and experiences make you a great fit for the position. Mention your ability to work in fast-paced environments and your commitment to delivering excellent customer service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at Blue Arrow
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Customer Enabling Services Advocate. Be prepared to discuss how your skills and experiences align with these responsibilities during the interview.
✨Showcase Your Communication Skills
Since the role involves interacting with customers through various channels, be ready to demonstrate your communication skills. Prepare examples of how you've effectively resolved customer enquiries in the past, whether face-to-face, over the phone, or via email.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to handle complex customer issues and how you approached them. This will show your ability to think on your feet and provide excellent service.
✨Research the Company
Familiarise yourself with Blue Arrow and their commitment to customer service. Understanding their values and mission can help you tailor your responses and show that you're genuinely interested in being part of their team.
