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- Tasks: Inspect and test repaired devices to ensure top-notch quality before they reach customers.
- Company: Join a trusted partner in tech repairs with a focus on precision and customer satisfaction.
- Benefits: Receive training, work in a dynamic team, and influence quality standards.
- Why this job: Be the gatekeeper of quality and make a real impact on customer satisfaction.
- Qualifications: Experience in quality control or technical inspection, with a keen eye for detail.
- Other info: Opportunity for growth in a purpose-driven environment.
The predicted salary is between 30000 - 42000 £ per year.
Our client is a trusted partner for businesses needing repairs and refurbishment of critical technical devices. We pride ourselves on precision, reliability, and customer satisfaction. Every device we return must meet the highest standards - and that's where you come in.
Role Purpose
As Quality Control Technician, you will be the final checkpoint before repaired devices are returned to customers. Your role is to verify repairs, ensure compliance with the company's standards, and provide feedback to technicians to drive continuous improvement. You'll monitor quality metrics, investigate recurring issues, and take ownership of ensuring every product meets or exceeds expectations.
Key Responsibilities
- Inspection & Testing
- Perform detailed checks on repaired/refurbished devices (functionality, appearance, compliance with SOPs).
- Validate that all repairs meet the company's quality standards and customer specifications.
- Use diagnostic tools and test scripts to confirm operational integrity.
- Provide constructive feedback to workshop technicians on repair quality and adherence to SOPs.
- Identify trends in defects or rework and collaborate with the Operations Manager to implement corrective actions.
- Contribute to SOP updates and training based on quality findings.
- Documentation & Reporting
- Record inspection results accurately in the stock management system and QC logs.
- Maintain traceability for all devices inspected, including serial/IMEI numbers and test outcomes.
- Generate weekly quality reports and highlight recurring issues or process gaps.
- Customer Assurance
- Ensure all devices are packaged correctly and meet presentation standards before dispatch.
- Act as the gatekeeper for quality - no device leaves the company without your approval.
Key KPIs
- Reduction in rework and returns
- Timely completion of QC checks within SLA
- Accuracy of QC documentation
Skills & Experience (Essential)
- Previous experience in quality control, technical inspection, or repair validation.
- Strong understanding of electronic devices and diagnostic testing.
- Excellent attention to detail and ability to spot inconsistencies.
- Confident communicator - able to give clear, constructive feedback.
- Competent with Excel and stock management systems for logging and reporting.
- Proactive mindset with a passion for continuous improvement.
- Experience in repairs/refurbishment environments.
- Familiarity with Lean/5S principles and root cause analysis.
- Ability to write or update SOPs.
What We Offer
- Training on the company's processes and device categories
- Opportunity to influence quality standards and operational excellence
- A dynamic, purpose-driven team environment
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Quality Control Technician in Borough Green employer: Blue Arrow
Contact Detail:
Blue Arrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Control Technician in Borough Green
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to quality control. Think about how your experience aligns with their needs, especially around inspection and compliance. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Quality Control Technician in Borough Green
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in quality control and technical inspection. We want to see how your skills align with the role of Quality Control Technician, so don’t be shy about showcasing your attention to detail and any relevant achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about quality assurance and how you can contribute to our mission of precision and reliability. Keep it concise but impactful – we love a good story!
Show Off Your Technical Skills: Since this role involves working with electronic devices, make sure to mention your familiarity with diagnostic tools and stock management systems. We’re looking for someone who can hit the ground running, so highlight any relevant software or methodologies you’ve used.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at Blue Arrow
✨Know Your Stuff
Make sure you brush up on your knowledge of quality control processes and the specific technical devices the company works with. Familiarise yourself with common diagnostic tools and testing methods, as well as Lean/5S principles. This will show that you're not just interested in the role, but that you understand the industry.
✨Showcase Your Attention to Detail
During the interview, be prepared to discuss examples from your past experience where your attention to detail made a difference. Whether it was spotting a defect or improving a process, concrete examples will demonstrate your capability as a Quality Control Technician.
✨Communicate Clearly
As a Quality Control Technician, you'll need to provide feedback to technicians. Practice articulating your thoughts clearly and constructively. You might even want to role-play giving feedback during your prep to ensure you come across as confident and professional.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's quality standards and how they measure success. This shows your genuine interest in the role and helps you gauge if the company aligns with your values, especially regarding continuous improvement and customer satisfaction.
