Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support sales and customer service in a dynamic IT environment.
- Company: Join a well-established business with a focus on excellent customer service.
- Benefits: Full training provided, friendly team, and opportunities for growth.
- Other info: Opportunity to work independently while being part of a high-performing team.
- Why this job: Be part of a global company working with top brands like Epson and Citizen.
- Qualifications: IT literacy, good organisational skills, and a friendly telephone manner.
The predicted salary is between 25000 - 30000 £ per year.
Working within the IT sector, in a dynamic well-established business in Borough Green, in customer service and sales support. Unicomp pride itself on excellent customer service, fast response times and flexibility in customer offering. We are a sales company selling spare parts for IT equipment and have an extensive service business in Retail and Hospitality. A truly international business, working with Global brands such as Epson, Citizen and PAX, you will join a friendly, but hardworking office with customer and business focus at its core.
We are looking for a reliable and friendly member of the office who is willing to join a high performing and structured team. Full training will be provided.
- Answering telephone enquiries - UK and Export
- Responding to Customer Emails - UK and Export
- Daily/Weekly/Monthly reporting to Customers
- Creating new customer accounts - UK and Export
- Processing quotes and orders on IT System
- Part identification using external websites/spreadsheets
- Check part number supersessions on external websites
- Identify part lead times and confirm to the customer
- Releasing pick tickets and check back orders
- Raising commercial invoices for despatch
- Part ship and contact customers when stock is booked in
- Downloading spares guides as required
- Monitoring service repairs
- Dealing with service queries
- Advising customer of warranty invalidations
- Contact Service customers requesting part authorisation, obtaining service Purchase Orders or payment
- Issue repair job numbers to service customers
- Dealing with customer complaints and returns
- Assist with other departments as required
- Liaison with other departments
Service support responsibilities:
- Account management for service customers
- Service support for partners
- Ensuring smooth flow of work through workshop
- Obtaining Purchase Order numbers for repairs
- Monitoring statuses of repairs
- Responding to new customers
- Ensuring correct invoicing on repairs
- Liaising with Purchasing for timely delivery of parts
- Liaising with customers regarding receipt and return of units
- Supporting the effort to reach service revenue targets
Qualifications and Skills:
- IT literate (Word, Excel)
- Good organisational skills
- Good telephone manner
- Conscientious with a strong sense of quality
- Ability to work and take instruction from Managers but also to work independently
- Self-motivating with ability to prioritise own workload
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Borough Green - Sales Support Administrator employer: Blue Arrow
Contact Detail:
Blue Arrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Borough Green - Sales Support Administrator
✨Tip Number 1
Get to know the company! Research Unicomp and their values, especially their focus on customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be answering enquiries, it’s crucial to sound confident and friendly. Try role-playing with a friend to get comfortable with common customer queries.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage your workload and prioritise tasks. Maybe share a quick story about a time you juggled multiple responsibilities successfully.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Borough Green - Sales Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Sales Support Administrator role. Highlight your customer service experience and any relevant IT knowledge to show us you're the right fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you want to join our team at Unicomp and how your background makes you a great candidate for this position. Keep it friendly and professional!
Show Off Your Organisational Skills: In your application, give examples of how you've successfully managed tasks or projects in the past. We love seeing candidates who can juggle multiple responsibilities while keeping everything on track!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Blue Arrow
✨Know Your Stuff
Familiarise yourself with the IT sector and the specific products Unicomp sells. Understanding spare parts for IT equipment and the brands they work with, like Epson and Citizen, will show your genuine interest and help you answer questions confidently.
✨Show Off Your Customer Service Skills
Since this role is all about customer service and support, be ready to share examples of how you've handled customer inquiries or complaints in the past. Highlight your ability to stay calm under pressure and your knack for problem-solving.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage your workload and prioritise tasks. You might want to mention any tools or methods you use to keep track of your responsibilities, especially since the role involves daily reporting and account management.
✨Ask Smart Questions
At the end of the interview, don’t shy away from asking insightful questions about the team dynamics or the training process. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.