Tenant Support Officer in Birmingham

Blue Arrow are looking for a Tenant Support Officer.

Candidate Requirements

• Must be able to work Monday to Friday
• Must have access to own car.
• Strong interpersonal skills – able to build rapport quickly and handle sensitive situations tactfully.
• Good organisational skills and attention to detail.
• Able to work independently, manage a varied workload, and travel between multiple sites.
• Confident using email, spreadsheets, and basic property management systems.
• Understanding of basic tenancy processes and property compliance requirements (desirable).

Responsibilities

Tenancy Administration

• Meet with tenants in person to sign tenancy/license agreements.
• Issue and collect notices where required.
• Maintain up-to-date key logs and oversee safe key storage.

Property Standards & Maintenance

• Carry out routine inspections of properties and communal areas.
• Report and follow up on maintenance issues with our head office team.
• Monitor compliance items such as fire safety equipment and general condition.
• Act as the main contact point for tenants on your patch for day-to-day queries.
• Relay tenant feedback, concerns, or requests to the head office.
• Provide basic guidance on housing processes and signpost to relevant support services where necessary.

Security & Safety

• Respond to urgent issues such as damage, anti-social behaviour, or health and safety concerns.
• Ensure empty or at-risk units are secure.

Floating Coverage

• Move between properties as needed to deal with ad-hoc issues, viewings, or inspections.
• Provide cover for other areas during absence or peak demand.

Benefits package

• Holiday pay
• Opportunity to work for a wide range of clients and venues
• Weekly pay
• Access to our bespoke app to manage your timetable, accept/decline shifts and request holiday etc.
• Access to BlueArrow app to receive available job notifications, accept/decline shifts, update your availability and request holidays
• Discount Schemes

We look forward to welcoming you to the BlueArrow Team

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.