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- Tasks: Convert spoken words into text in real-time, ensuring smooth communication.
- Company: Join Blue Arrow, a proud inclusive employer making a difference.
- Benefits: Competitive pay, full training, career progression, and 28 days paid holiday.
- Why this job: Make a real impact by helping those in critical situations communicate effectively.
- Qualifications: Typing speed of 50+ WPM with 98% accuracy and empathetic communication skills.
- Other info: Flexible shift patterns and opportunities for overtime.
The predicted salary is between 13 - 31 £ per hour.
Location: Birmingham
Pay: £13.42 - £31.37 per hour (depending on shift pattern)
Contract: Temporary ongoing
Start Date: 23/02/2026
Hours: 37.5 hrs per week (5 days over 7, including weekends & bank holidays)
Training: Full-time for 4 weeks (100% attendance required)
Your typing skills can make a real difference. This is a Relay UK Call Handler Role, where speed and precision are essential to help people communicate in critical situations.
Relay UK is a vital service that enables deaf, hard of hearing, and speech-impaired individuals to connect with emergency services, businesses, and loved ones. You'll be the link that ensures conversations happen smoothly and quickly, sometimes in life-or-death circumstances.
What You'll Do
- Act as a Relay Call Handler, converting spoken words into text in real time with exceptional accuracy.
- Support a range of services, including Relay UK calls, Emergency (999/112), Directory Enquiries, and other essential communication channels.
- Communicate calmly and empathetically under pressure.
- Your ability to type fast and accurately ensures accessibility and safety for thousands of people.
What We're Looking For
- Typing speed: 50+ WPM with 98% accuracy (tested during application)
- Clear, empathetic communication skills
- Ability to stay composed in emotionally challenging situations
- Critical thinking and process adherence
Shift Patterns
- Option 1: 4 weeks of shifts between 08:00-19:00
- Option 2: 4 weeks of shifts between 08:00-19:00 (two weeks), then between 12:00-23:00 (two weeks)
- Rest days will vary over the weeks. In pattern 2, some rest days will be fixed and fall on a weekend.
Rewards & Benefits
- Competitive pay + overtime opportunities
- Full paid training & career progression
- Access to Blue Arrow training portal
- Pension scheme & 28 days paid holiday
Application Process
- Audio Typing Screening (50 WPM @ 98% accuracy) and Teams Interview
- Client Interview & Typing Assessment
- Pre-employment checks (DBS & references)
Ready to make a real difference? Apply today and join a team that helps people communicate when it matters most.
We are proud to be an inclusive employer. Applications from all backgrounds are welcome.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Relay UK Customer Service in Birmingham employer: Blue Arrow
Contact Detail:
Blue Arrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relay UK Customer Service in Birmingham
✨Tip Number 1
First things first, practice your typing skills! Since this role requires you to type 50+ words per minute with 98% accuracy, grab a typing test online and get those fingers flying. The better you are at typing, the more confident you'll feel during the assessment.
✨Tip Number 2
Next up, brush up on your communication skills. This job is all about helping people in critical situations, so being calm and empathetic is key. Try role-playing scenarios with friends or family to get comfortable with handling pressure while staying composed.
✨Tip Number 3
Don’t forget to research Relay UK and its services! Knowing the ins and outs of what you’ll be supporting will not only impress during interviews but also help you understand the impact of your role. Plus, it shows you’re genuinely interested in making a difference.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. So, don’t hesitate – hit that apply button and let’s get you started on this rewarding journey!
We think you need these skills to ace Relay UK Customer Service in Birmingham
Some tips for your application 🫡
Show Off Your Typing Skills: Since typing speed and accuracy are key for this role, make sure to highlight your typing skills in your application. If you can type 50+ words per minute with 98% accuracy, let us know right away!
Communicate Clearly and Empathetically: In your written application, demonstrate your ability to communicate clearly and empathetically. Use examples from your past experiences where you've handled challenging situations with calmness and understanding.
Tailor Your Application: Make your application stand out by tailoring it to the Relay UK Call Handler role. Mention specific skills and experiences that align with the job description, especially those related to critical thinking and process adherence.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves, so don’t hesitate!
How to prepare for a job interview at Blue Arrow
✨Master Your Typing Skills
Before the interview, make sure to practice your typing speed and accuracy. Use online typing tests to ensure you can consistently hit 50+ words per minute with 98% accuracy. This will not only boost your confidence but also demonstrate your capability for the role.
✨Showcase Your Communication Skills
During the interview, focus on demonstrating your clear and empathetic communication skills. Practice responding to hypothetical scenarios where you might need to handle emotionally charged situations. This will help you convey your ability to stay calm under pressure.
✨Understand the Role's Importance
Familiarise yourself with the critical nature of the Relay UK Call Handler role. Be prepared to discuss how your work will impact individuals in urgent situations. Showing that you understand the significance of the job will set you apart from other candidates.
✨Prepare for the Assessment
Since there’s an audio typing screening as part of the application process, practice with similar audio clips. This will help you get used to converting spoken words into text quickly and accurately, ensuring you're ready to impress during the assessment.