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- Tasks: Handle emergency calls and type real-time conversations with empathy.
- Company: Leading staffing agency supporting the UK's largest telecoms provider.
- Benefits: Competitive pay, full training, and a path to permanent employment.
- Other info: Join a supportive team and gain valuable experience in a critical role.
- Why this job: Make a difference in life-saving situations while developing your communication skills.
- Qualifications: Typing speed of 50+ WPM and strong communication abilities.
The predicted salary is between 24000 - 36000 £ per year.
A leading staffing agency in Birmingham is on the lookout for a Customer Service Advisor to support the UK's largest telecoms provider in handling emergency calls. This critical role involves typing real-time conversations and providing empathetic communication during life-saving situations.
Candidates must demonstrate a typing speed of 50+ WPM with high accuracy. Full training is provided, alongside competitive pay, benefits, and a temporary to permanent contract.
Emergency 999 Call Advisor - Typing Pro & Calm Communicator in Birmingham employer: Blue Arrow
Contact Detail:
Blue Arrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency 999 Call Advisor - Typing Pro & Calm Communicator in Birmingham
✨Tip Number 1
Practice your typing skills before the interview. Aim for that 50+ WPM with high accuracy! We can’t stress enough how important it is to be quick and precise, especially in emergency situations.
✨Tip Number 2
Show off your calm communication skills during the interview. Think about scenarios where you’ve had to stay composed under pressure. We want to see how you handle tough situations!
✨Tip Number 3
Research the telecoms provider and understand their values. This will help you connect your answers to what they’re looking for. We love candidates who show genuine interest in the company!
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Emergency 999 Call Advisor - Typing Pro & Calm Communicator in Birmingham
Some tips for your application 🫡
Show Off Your Typing Skills: Make sure to highlight your typing speed and accuracy in your application. We want to see that you can type 50+ WPM with precision, so if you've got any certificates or proof, include them!
Empathy is Key: In this role, you'll be dealing with emergency situations, so it's crucial to convey your ability to communicate calmly and empathetically. Share examples from your past experiences where you've handled stressful situations with care.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to the job description. Mention how your skills align with the role of an Emergency Call Advisor and why you’re passionate about helping others.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Blue Arrow
✨Master Your Typing Skills
Since this role requires a typing speed of 50+ WPM, practice your typing skills before the interview. Use online typing tests to improve your speed and accuracy. Being able to demonstrate your proficiency will give you a significant edge.
✨Showcase Your Empathy
In an emergency call advisor role, empathy is key. Prepare examples from your past experiences where you've had to communicate calmly and effectively under pressure. This will show that you can handle sensitive situations with care.
✨Familiarise Yourself with Emergency Protocols
Research common emergency scenarios and the appropriate responses. Understanding how to handle various situations will not only impress your interviewers but also help you feel more confident during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Questions about training, team dynamics, or the types of calls you'll handle can be great conversation starters.