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For Companies At a Glance
- Tasks: Provide top-notch customer service and administrative support across various channels.
- Company: Join a dynamic contact centre with a supportive team culture.
- Benefits: Enjoy a competitive salary, holiday allowance, and a pension scheme.
- Why this job: Make a real difference in customer experiences while balancing work and life.
- Qualifications: 3+ years in administration, strong communication, and organisational skills.
- Other info: Part-time hours with a focus on work-life balance and team-building activities.
The predicted salary is between 24000 - 30000 £ per year.
30 hours per week (worked over 5 days)
Location: Belper
The Role
We are recruiting a Customer Service Administration Support professional to join our clients busy and collaborative contact centre environment. This role plays a key part in ensuring customers, partners, and internal teams receive timely, accurate, and service‑focused support across multiple communication channels.
You will carry out a varied range of administrative and customer service tasks, supporting both business partners and end customers while contributing to efficient internal processes and smooth field operations.
Key Responsibilities
- Providing administrative support via phone, email, and digital platforms
- Handling B2B, partner, and customer enquiries in a professional and empathetic manner
- Supporting job closures by analysing and actioning requirements received from field engineers
- Coordinating consumables and supporting internal procedures related to spare parts
- Working closely with internal teams to improve service delivery
- Maintaining accurate records using spreadsheets, digital tools, and CRM systems
- Producing correspondence and operational updates accurately and within required timescales
About You
- Previous experience in an administration role exceeding 3 years, ideally within a customer service or service‑led environment
- Confident communicator with a professional and customer‑focused approach
- Highly organised, able to manage multiple tasks and shifting priorities
- Comfortable working independently as well as part of a team
- Experience using customer databases, scheduling systems, or dispatching tools
- Confident working with postcode mapping or geographical data
- Experience with CRM systems (e.g. Salesforce or similar) is advantageous but not essential
What's on Offer
- Part‑time role: 30 hours per week, worked across 5 days
- Modern, refurbished contact centre environment
- Well‑planned shift patterns to support work‑life balance
- Supportive team culture with regular team‑building activities
- Competitive salary and benefits package
- Holiday allowance plus bank holidays
- Pension scheme and bonus opportunities
- Inclusive workplace committed to equality and diversity
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Service Administration Support in Belper employer: Blue Arrow
Contact Detail:
Blue Arrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administration Support in Belper
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Service Administration Support role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers or during networking events, be ready to explain why you're the perfect fit for the role. Highlight your experience in administration and customer service to make a lasting impression.
✨Tip Number 3
Stay active on social media! Follow companies you're interested in and engage with their posts. This shows your enthusiasm and keeps you in the loop about any job openings, especially in customer service roles.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that match your skills. Plus, applying directly can sometimes give you an edge over other candidates. So, get clicking!
We think you need these skills to ace Customer Service Administration Support in Belper
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Administration Support role. Highlight your relevant experience in administration and customer service, and show us how you can bring value to our team.
Showcase Your Communication Skills: Since this role involves a lot of communication, let your writing reflect your confident and professional approach. Use clear and concise language, and don’t forget to demonstrate your empathy and customer-focused mindset.
Highlight Your Organisational Skills: We love a well-organised candidate! Make sure to mention any experience you have with managing multiple tasks or using digital tools and CRM systems. This will show us that you can handle the varied responsibilities of the role.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way for us to keep track of your application and get back to you as soon as possible!
How to prepare for a job interview at Blue Arrow
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administration Support role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As this role requires a confident communicator, practice articulating your thoughts clearly. Prepare examples of how you've handled customer enquiries or administrative tasks in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your professional and customer-focused approach.
✨Demonstrate Organisational Skills
Being highly organised is crucial for this position. Think of specific instances where you've managed multiple tasks or shifting priorities effectively. Bring up any tools or systems you've used, like CRM software or spreadsheets, to keep track of your work and ensure smooth operations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You might want to inquire about the team culture, opportunities for professional development, or how they measure success in the Customer Service Administration Support role. It’s a great way to leave a lasting impression!