At a Glance
- Tasks: Deliver excellent customer service and handle calls within the Department of Communities.
- Company: Join a supportive team at DWP Ballymena RSD LEAP.
- Benefits: Earn £13.75 per hour with full training provided and potential for remote work.
- Other info: Full-time role with shift patterns and opportunities for career growth.
- Why this job: Make a difference while developing your skills in a dynamic environment.
- Qualifications: Five GCSEs including Maths and English, plus strong IT and communication skills.
The predicted salary is between 13.75 - 13.75 £ per hour.
We are currently recruiting for AO's for our client based in Ballymena - DWP Ballymena RSD LEAP. The successful candidates will be required to start once the vetting paperwork and ANI are completed.
Start date: 23rd November
Rate of pay: £13.75ph
Duration: 51 weeks possible extension
Location: Ballymena Service Centre
Hours of work: Post is based on an 8am to 8pm working pattern Monday - Friday and a requirement to work every fourth Saturday 9am - 5pm. Jobholder will be required to work on a variety of patterns between 8am and 8pm.
Job Duties: Working within the Department of Communities in the Northern Ireland Civil Service, this role will deliver services for customers who are based in Great Britain. The role is a full-time telephony position within State Pension. Full training will be provided.
Main Duties and essential skills may include:
- Excellent customer service skills
- Strong call handling attributes
- Effective verbal and written communication skills
- Ability to build rapport with colleagues and customers
- Ability to work within and contribute to a team environment
- Ability to work accurately within specific deadlines and to achieve relevant targets
- Basic IT skills / computer literacy with an aptitude for learning new systems
- Organised with good time management skills
- Excellent interpersonal skills
- Excellent work ethic with desire to personally develop
- Excellent attendance and timekeeping
These roles are full-time, shift work and office-based. All training will be full-time in office. Working from home may become available in the future. NO LEAVE WILL BE GRANTED BEFORE TRAINING IS COMPLETED, TRAINING IS EXPECTED TO LAST 4 WEEKS.
Essential Criteria applicants must have:
- Five GCSE/GCE passes (at A, B or C) with Maths and English (Proof of certificates required)
- Excellent IT skills, including use of Microsoft Word and Excel
- Excellent communication skills
- Proven ability to use own initiative
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Administration Officer - Ballymena (23rd Nov) employer: Blue Arrow
As a Quality Assurance Technologist at our esteemed food manufacturing client in Portbury, Bristol, you will be part of a dynamic team that prioritises food safety and quality. The company fosters a collaborative work culture, offering opportunities for professional growth and development while ensuring a supportive environment where your contributions are valued. With a competitive hourly rate and a commitment to employee well-being, this role provides a meaningful opportunity to make a real impact in the food industry.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Officer - Ballymena (23rd Nov)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Blue Arrow. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Blue Arrow before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administration Officer - Ballymena (23rd Nov)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Blue Arrow:Your cover letter is your chance to shine! Tell us why you want to work at Blue Arrow specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Blue Arrow!
How to prepare for a job interview at Blue Arrow
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
