At a Glance
- Tasks: Assist passengers, issue tickets, and ensure a safe and smooth gateline experience.
- Company: Leading rail organisation committed to diversity and teamwork.
- Benefits: Competitive salary, free rail travel, generous holidays, and life insurance.
- Other info: Flexible part-time hours with excellent career progression opportunities.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Warm personality, strong communication skills, and a desire to learn.
The predicted salary is between 16496 - 20162 £ per year.
Station Gateline Assistant - A Rewarding Career in Rail Travel
Looking for a role where you can thrive, grow, and make a difference?
Join a leading organisation in the rail industry as a Station Gateline Assistant, where your passion for service can shine in a dynamic, people-first environment.
This is more than a job-it's an opportunity to engage, connect, and build a fulfilling career with an employer that values diversity, teamwork, and professional development.
What You'll Be Doing
- Provide customer information and assistance, including support for wheelchair users.
- Issue tickets in line with excess fares procedures using the relevant ticket-issuing equipment.
- Check tickets and supporting documents.
- Ensure the safe operation of the automatic gateline, including identifying safety hazards and opening gates when necessary.
- Maintain a safe environment around the gateline by cordoning off hazards and addressing minor spills.
- Operate the wide-aisle gate and ensure that the number of gates set for passenger flows in each direction is appropriate.
- Assist with customer direction and queue management to maintain smooth movement through the gateline area.
- Carry out queue-busting duties as required.
- Monitor queue lengths against pre-set limits and determine when to open all gates to improve flow rates.
- Empty ticket hoppers, dispose of collected tickets, and clean gates and associated equipment.
Who We're Looking For
We welcome applicants who
- Have a warm, engaging approach and love connecting with others.
- Excel in communication-building trust and rapport with passengers.
- Thrive in a supportive team culture while being confident working independently.
- Have the ability to manage ramps (training provided).
- Are motivated to learn and develop in a rewarding role.
Why Join Us? Because We Invest in You.
Working for a leading rail industry organisation comes with fantastic benefits designed to support work-life balance and career progression:
- Contributory Final Salary Pension Scheme-ensuring long-term financial security.
- Free & discounted rail travel-helping you and your family stay connected.
- Generous holiday allowance-so you have time for yourself and your loved ones.
- Enhanced family leave policies-including maternity, paternity, and adoption leave.
- Life insurance cover-equivalent to 4x your annual salary.
- Exclusive discounts-on shopping, fitness, and healthcare plans.
- Commitment to Diversity & Inclusion
This organisation is dedicated to fostering a workplace where everyone feels valued, supported, and empowered.
As a Top Employer and Leader in Diversity, we actively encourage applications from women, men, young people, LGBT+ individuals, people with disabilities, and those from ethnically diverse backgrounds.
Ready to embark on a career where your skills, passion, and individuality are celebrated? Apply today!
Want to fast-track your application?
Complete our short questionnaire, which will be sent to your email inbox (please check your junk/spam folder).
It only takes a minute and helps us review and prioritise your application more quickly.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people
Station Gateline Assistant - Aberdeen employer: Blue Arrow
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