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- Tasks: Lead sales across three unique hotels, driving revenue and client relationships.
- Company: Join a dynamic hospitality group focused on exceptional service and client satisfaction.
- Benefits: Enjoy flexible working hours, travel opportunities, and a supportive team environment.
- Why this job: Be part of a vibrant team, shaping memorable events and experiences for clients.
- Qualifications: 8+ years in senior sales roles, with expertise in MICE and corporate event sales.
- Other info: Must have a driver's licence and own car; occasional travel required.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a results-driven, strategic Cluster Sales Manager to lead and drive the sales function across three unique hospitality properties. This role requires a dynamic and adaptable leader with a proven track record in utilising MICE, corporate, group and event sales, capable of managing multi-site operations and cultivating long-term client relationships.
Key Responsibilities:
- Sales Strategy & Execution
- Develop and implement a unified sales plan tailored to the needs of each property while ensuring collective revenue targets are met.
- Manage B2B and B2C pipelines, focusing on MICE, corporate contracts, leisure groups, weddings, and private events.
- Identify new market opportunities and partnerships to drive incremental revenue.
- Build tailored sales strategies for each venue, leveraging each site's unique identity.
- Client Relationship Management
- Build and maintain relationships with corporate clients, event agencies, travel partners, and local businesses.
- Conduct client meetings, sales calls, site visits, and attend networking/trade events to promote the venues.
- Ensure exceptional client servicing from enquiry through to post-event follow-up.
- Team Management & Collaboration
- Lead and support on-property sales executives or coordinators across the three venues.
- Collaborate with marketing, revenue, and operations teams to align messaging and execution.
- Provide regular training and support for team members to elevate service and conversion standards.
- Revenue & Reporting
- Own sales targets and forecasting across all venues with accurate tracking of performance metrics.
- Prepare and present regular reports to senior management including pipeline activity, lead conversion, and booking pace.
- Use CRM tools (e.g., Opera, Delphi, Salesforce, or similar) to manage sales activity and reporting effectively.
- Marketing Support & Brand Alignment
- Work closely with the marketing team to support seasonal campaigns, digital advertising, and brand activation efforts.
- Ensure all sales materials and client communication are aligned with each property's brand.
Requirements:
- Minimum 8+ years in a senior sales role within hospitality, preferably with multi-site or cluster experience.
- Demonstrable success in corporate, MICE, and group event sales.
- Strong knowledge of local and international corporate travel and event markets.
- Exceptional interpersonal, negotiation, and presentation skills.
- Experience with CRM and event management software (e.g., Delphi, Opera, Salesforce, Triple Seat).
- Ability to travel between sites and work flexibly, including occasional evenings or weekends for events or site visits.
- Drivers Licence & own car is essential.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Hotel Cluster Sales Manager in Epsom employer: Blue Arrow - Tooting
Contact Detail:
Blue Arrow - Tooting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Cluster Sales Manager in Epsom
✨Tip Number 1
Network with professionals in the hospitality industry, especially those who have experience in multi-site operations. Attend local events or trade shows to meet potential contacts and learn about the latest trends in MICE and corporate sales.
✨Tip Number 2
Familiarise yourself with the specific properties you will be managing. Visit each venue, understand their unique selling points, and think about how you can leverage these in your sales strategy.
✨Tip Number 3
Brush up on your CRM skills, particularly with tools like Salesforce or Opera. Being proficient in these systems will not only help you manage your sales activities effectively but also demonstrate your readiness for the role.
✨Tip Number 4
Prepare to discuss your past successes in driving revenue through corporate and group sales. Have specific examples ready that showcase your ability to build client relationships and achieve sales targets.
We think you need these skills to ace Hotel Cluster Sales Manager in Epsom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hospitality sales, particularly in MICE and corporate sectors. Use specific examples of your achievements in multi-site operations to demonstrate your capability.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic approach to sales and your ability to build client relationships. Mention how your past experiences align with the responsibilities outlined in the job description.
Highlight Relevant Skills: Emphasise your interpersonal, negotiation, and presentation skills in your application. These are crucial for the role, so provide examples of how you've successfully used these skills in previous positions.
Showcase Your Knowledge of CRM Tools: Mention your experience with CRM and event management software like Opera or Salesforce. Highlight how you have used these tools to manage sales activities and track performance metrics effectively.
How to prepare for a job interview at Blue Arrow - Tooting
✨Showcase Your Sales Strategy Skills
Prepare to discuss specific sales strategies you've implemented in previous roles. Highlight how you tailored these strategies to meet the unique needs of different properties, as this will demonstrate your ability to adapt and drive results across multiple sites.
✨Emphasise Client Relationship Management
Be ready to share examples of how you've built and maintained strong relationships with clients. Discuss your approach to client servicing from initial enquiry to post-event follow-up, as this is crucial for the role.
✨Demonstrate Team Leadership Experience
Talk about your experience in leading and supporting sales teams. Provide examples of how you've collaborated with other departments, such as marketing and operations, to achieve common goals and elevate service standards.
✨Familiarise Yourself with CRM Tools
Since the role requires effective use of CRM tools, make sure you are well-versed in the software mentioned in the job description. Be prepared to discuss how you've used these tools to manage sales activities and track performance metrics in your previous positions.
