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For Companies At a Glance
- Tasks: Lead sales across three unique hotels, focusing on MICE and corporate events.
- Company: Join a dynamic hospitality group known for its exceptional service and unique venues.
- Benefits: Enjoy flexible working hours, travel opportunities, and a supportive team environment.
- Why this job: Be part of a vibrant culture that values creativity and client relationships.
- Qualifications: 8+ years in hospitality sales with strong negotiation and presentation skills required.
- Other info: Must have a driver's licence and own car for site visits.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a results-driven, strategic Cluster Sales Manager to lead and drive the sales function across three unique hospitality properties. This role requires a dynamic and adaptable leader with a proven track record in utilising MICE, corporate, group and event sales, capable of managing multi-site operations and cultivating long-term client relationships.
Key Responsibilities:
- Sales Strategy & Execution: Develop and implement a unified sales plan tailored to the needs of each property while ensuring collective revenue targets are met. Manage B2B and B2C pipelines, focusing on MICE, corporate contracts, leisure groups, weddings, and private events. Identify new market opportunities and partnerships to drive incremental revenue. Build tailored sales strategies for each venue, leveraging each site's unique identity.
- Client Relationship Management: Build and maintain relationships with corporate clients, event agencies, travel partners, and local businesses. Conduct client meetings, sales calls, site visits, and attend networking/trade events to promote the venues. Ensure exceptional client servicing from enquiry through to post-event follow-up.
- Team Management & Collaboration: Lead and support on-property sales executives or coordinators across the three venues. Collaborate with marketing, revenue, and operations teams to align messaging and execution. Provide regular training and support for team members to elevate service and conversion standards.
- Revenue & Reporting: Own sales targets and forecasting across all venues with accurate tracking of performance metrics. Prepare and present regular reports to senior management including pipeline activity, lead conversion, and booking pace. Use CRM tools (e.g., Opera, Delphi, Salesforce, or similar) to manage sales activity and reporting effectively.
- Marketing Support & Brand Alignment: Work closely with the marketing team to support seasonal campaigns, digital advertising, and brand activation efforts. Ensure all sales materials and client communication are aligned with each property's brand.
Requirements:
- Minimum 8+ years in a senior sales role within hospitality, preferably with multi-site or cluster experience.
- Demonstrable success in corporate, MICE, and group event sales.
- Strong knowledge of local and international corporate travel and event markets.
- Exceptional interpersonal, negotiation, and presentation skills.
- Experience with CRM and event management software (e.g., Delphi, Opera, Salesforce, Triple Seat).
- Ability to travel between sites and work flexibly, including occasional evenings or weekends for events or site visits.
- Drivers Licence & own car is essential.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Contact Detail:
Blue Arrow - Tooting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Cluster Sales Manager
✨Tip Number 1
Network actively within the hospitality industry. Attend local events, trade shows, and networking functions to meet potential clients and partners. Building relationships in person can significantly enhance your chances of landing this role.
✨Tip Number 2
Familiarise yourself with the specific properties you’ll be managing. Research their unique selling points and current market positioning. This knowledge will help you tailor your approach during interviews and demonstrate your commitment to the role.
✨Tip Number 3
Showcase your experience with CRM tools during discussions. Be prepared to discuss how you've used these systems to drive sales and manage client relationships effectively. This will highlight your technical skills and readiness for the role.
✨Tip Number 4
Prepare to discuss your strategies for managing multi-site operations. Think about examples from your past roles where you successfully coordinated sales efforts across different locations, as this is crucial for the Cluster Sales Manager position.
We think you need these skills to ace Hotel Cluster Sales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, particularly in the hospitality sector. Emphasise your achievements in MICE, corporate, and group event sales, as well as any multi-site management experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic approach to sales and your ability to build client relationships. Mention specific examples of how you've successfully driven revenue in previous roles.
Highlight Relevant Skills: In your application, focus on key skills such as negotiation, presentation, and interpersonal abilities. Also, mention your familiarity with CRM tools like Opera or Salesforce, as these are crucial for the role.
Showcase Your Leadership Experience: If you have experience leading teams or collaborating with different departments, make sure to include this in your application. Highlight how you've supported team members and contributed to their success.
How to prepare for a job interview at Blue Arrow - Tooting
✨Showcase Your Sales Strategy Skills
Prepare to discuss specific sales strategies you've implemented in previous roles. Highlight how you tailored your approach to different properties or client needs, as this role requires a strong focus on developing unified sales plans.
✨Demonstrate Client Relationship Management
Be ready to share examples of how you've built and maintained relationships with corporate clients and event agencies. Discuss your approach to client servicing from initial enquiry to post-event follow-up, as this is crucial for success in the role.
✨Highlight Team Leadership Experience
Since this position involves leading on-property sales teams, prepare to talk about your experience in team management. Share how you've supported and trained team members to improve service standards and achieve sales targets.
✨Familiarise Yourself with CRM Tools
Make sure you are well-versed in CRM and event management software like Opera, Delphi, or Salesforce. Be prepared to discuss how you've used these tools to manage sales activities and track performance metrics effectively.
