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- Tasks: Answer and direct calls, handle complaints, and assist with admin tasks.
- Company: Blue Arrow connects talented individuals with great job opportunities.
- Benefits: Weekly pay, flexible shifts, and a supportive work environment.
- Why this job: Join a vital role in healthcare, making a difference every day.
- Qualifications: Fluent Welsh speaker with previous switchboard experience and excellent customer service skills.
- Other info: 6-month contract with rotating shifts, including weekends.
Blue Arrow is urgently recruiting for a Hospital Switchboard Operator to join our clients team based in Pontyclun. Paid Weekly!
Rate of Pay: £12.51ph
Hours of work: Full time working 12 hour shifts Days and Nights: 8am-8pm one week and 8pm to 8am the next. Weekly rotating rota and will include weekend so must be flexible
Contract: 6 month contract initially
Duties:-
* Answering and directing calls
* Handle incoming calls from patients, families, staff, and external contacts
* Handle complaints or concerns and direct them to the appropriate channels.
* Transfer calls to the appropriate departments or personnel
* Provide general information such as visiting hours, directions, or department contacts
* Record messages and maintain logs of calls and incidents
* Assist with basic administrative tasks like data entry
* Respond to emergency codes and alert the appropriate teams.
Candidate requirements:-
Fluent in welsh speaking
* Previous experience in a similar role- ideally a switchboard role
* Excellent customer service skills and phone manner
* Be able to provide a calm, professional, and empathetic tone, especially in high-stress situations.
* Able to work under pressure
If you feel you have the right experience for the above role, please submit your CV for immediate response.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Hospital Switchboard Operator employer: Blue Arrow - Swansea
Contact Detail:
Blue Arrow - Swansea Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospital Switchboard Operator
✨Tip Number 1
Familiarise yourself with the hospital's services and departments. Knowing who to direct calls to can make a huge difference in your performance and impress your potential employers.
✨Tip Number 2
Practice your Welsh language skills, especially in a professional context. Being fluent is a requirement, so demonstrating your ability to communicate effectively in Welsh during any interactions will set you apart.
✨Tip Number 3
Prepare for high-pressure scenarios by role-playing emergency call situations with friends or family. This will help you develop a calm and professional tone, which is crucial for this role.
✨Tip Number 4
Research common complaints or concerns that patients might have when calling a hospital. Being prepared to handle these situations will show your understanding of the role and your commitment to excellent customer service.
We think you need these skills to ace Hospital Switchboard Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous roles in switchboard operations or customer service. Emphasise your ability to handle calls calmly and professionally, as well as your fluency in Welsh.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your experience with handling calls, managing complaints, and providing information. Show your understanding of the role's demands, particularly in high-stress situations.
Highlight Flexibility: Since the role requires working 12-hour shifts on a rotating basis, make sure to mention your flexibility in your application. This shows you are prepared for the demands of the job and can adapt to the schedule.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role in a hospital environment.
How to prepare for a job interview at Blue Arrow - Swansea
✨Showcase Your Communication Skills
As a Hospital Switchboard Operator, excellent communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Practice answering common questions in a calm and professional manner to reflect your phone etiquette.
✨Prepare for High-Pressure Scenarios
Given the nature of the role, you may face high-stress situations. Be ready to discuss how you've handled similar scenarios in the past. Use specific examples to illustrate your ability to remain calm and empathetic while managing multiple calls or emergencies.
✨Familiarise Yourself with the Role's Duties
Review the job description thoroughly and be prepared to discuss how your previous experience aligns with the responsibilities listed. Highlight your familiarity with handling calls, directing inquiries, and managing complaints effectively.
✨Emphasise Your Flexibility
The role requires working 12-hour shifts, including nights and weekends. Make sure to express your willingness to adapt to the rotating schedule. This shows your commitment and readiness to meet the demands of the position.
