Travel Sales Consultant in Cowbridge

Travel Sales Consultant
Location: Cowbridge (Onsite)
Reports to: Branch Manager
Employment Type: Full-time (Permanent)
Salary: Negotiable
Working Hours: Working Hours: 09:30am - 5:00pm, Monday to Friday, with one Saturday worked every other week (10:00am - 4:00pm). When a Saturday is worked, a day off during the week will be provided in lieu, with the day determined in line with business and staffing requirements.
Role Overview:
We are seeking an experienced and motivated Travel Sales Consultant to join our friendly and successful team. This is an exciting opportunity for a travel professional who enjoys building relationships with customers, creating bespoke holiday experiences, and providing expert travel advice.
Key Responsibilities:
Customer Service & Sales
Manage customer enquiries via telephone, email, and face-to-face consultations.
Understand customer requirements and recommend suitable holiday and travel options
Advise customers on destinations, cruises, resorts, travel arrangements, insurance, and ancillary services.
Convert enquiries into confirmed bookings while achieving individual and team sales targets.
Promote additional travel products and services where appropriate.
Ensure customers receive accurate and up-to-date travel information.
Booking Administration
Process holiday, cruise, accommodation, and travel bookings accurately and efficiently
Maintain customer records and booking documentation
Handle amendments, cancellations, and post-booking queries professionally
Liaise with travel suppliers, tour operators, airlines, and cruise providers.
Ensure all bookings are completed in line with company procedures and industry standards.
Maintain a high level of accuracy and attention to detail.
Relationship Management:
Build and maintain long-term customer relationships.
Deliver a personalised service that encourages repeat business and referrals.
Work collaboratively with colleagues to achieve branch and company objectives.
Keep up to date with the latest travel products, destinations, and industry developments.
Represent the business professionally at all times.
Skills & Experience:
Minimum of 1-2 years' experience within the travel industry.
Previous experience as a Travel Consultant, Travel Advisor, Travel Sales Executive, or similar role.
Excellent customer service and communication skills.
Confident and professional when dealing with customer enquiries.
Ability to provide advice, assistance, and recommendations tailored to customer needs.
Strong sales ability with a consultative approach.
Excellent organisational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Friendly, approachable, and professional manner.
Ability to work effectively both independently and as part of a team.
Desirable Experience:
Experience selling holidays, cruises, luxury travel, or bespoke travel packages.
Knowledge of major tour operators and travel suppliers.
Experience working towards sales targets and KPI objectives.
Familiarity with travel booking and reservation systems.
Strong destination knowledge and enthusiasm for world travel.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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