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- Tasks: Welcome guests and ensure a seamless experience from arrival to departure.
- Company: Join a globally celebrated company known for extraordinary guest experiences.
- Benefits: Enjoy competitive pay, tips, and personal development opportunities.
- Why this job: Be part of a passionate team that values creativity and respect in a supportive culture.
- Qualifications: Must have a valid British driver's license and customer service experience.
- Other info: Flexible hours and a chance to develop your skills in a dynamic environment.
The predicted salary is between 20000 - 30000 £ per year.
Job Description
Job Role – Guest Service Assistant
Rate of pay – £25,000 (+tips)
Location – South Ascot
Role Responsibilities – Must Drive
We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of our company and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our company, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.
Treasured by guests. Cherished by employees. Celebrated worldwide.
As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.
Our company values are the fundamental spirit on how we reach our goals. As an ambassador of our company you will be entrusted with our values and expected to further enrich our We Care culture: Passion – Personality – Respect – Working Together – Creativity
This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.
Our company values are the fundamental spirit on how we reach our goals. As an ambassador of our company will be entrusted with our values and expected to further enrich our We Care culture.
Passion – We love what we do. We are determined to deliver our best, every day.
Personality – We are each unique and extraordinary. We encourage personalities to shine.
Respect – We respect and celebrate our differences. They add new brilliance to our culture.
Working together – With shared vision, trust and network of support we become unstoppable.
Creativity – We approach each day with creative curiosity to add new delights to our guests' experience on every level.
POSITION OVERVIEW
* To provide an exceptional guest experience by offering a warm welcome and farewell to all guests whilst ensuring a seamless service is delivered from arrival through to departure.
ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS
Responsibilities
Sense of Arrival and Departure
* To welcome guests in a professional, friendly manner to ensure guests immediately feel at home.
* To escort all guests when possible.
* To park cars and retrieve them according to Coworth Park Standards. Holding keys safely whilst ensuring the cars are safely parked at all times.
* To maintain cleanliness and order on the driveway.
* To have knowledge of the area including assisting guests with directions.
* To deliver and collect luggage promptly and according to Coworth Park standards.
* To load and unload luggage into guests cars or taxis.
* Handle all personal items with care so that no damage occurs.
* To maintain accurate records of the movement of luggage in and out of the hotel.
* Exceeding our guests' expectations by providing discreet and personalised service.
Buggy Transfers
* To drive buggies in a safe manner around the estate.
* To meet all transfers in a timely fashion to deliver a seamless experience.
Transportation
* To drive and park guests cars in a safe order.
* To provide a shuttle service or offer alternative transport within a 5 mile radius.
Team Development
* To develop a close working relationship with all department colleagues and managers to ensure guest expectations are met.
Health & Safety
* Comply with all statutory and company health and safety, fire, bomb and security regulations
* Ensure job required certificates are kept up to date
Flexibility
* Along with your main duties you may be asked to complete other tasks and duties as and when necessary and reasonably required
* You may on occasion be required to adjust your hours of work to cover the business needs
QUAIFICATIONS & DESIRABLES
* Valid clean British drivers licence – need to of held it for 2 years minimum
* Five Star experience
* Customer orientated
* Good organisation
* Team player
* Motivated and well presented
* Flexible Working attitude
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
AMRT1_UKCT
Guest Services Assistant- South Ascot employer: Blue Arrow - Southampton
Contact Detail:
Blue Arrow - Southampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant- South Ascot
✨Tip Number 1
Make sure to highlight your customer service experience during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests.
✨Tip Number 2
Familiarize yourself with the local area and attractions in South Ascot. Being knowledgeable about the surroundings will help you assist guests better and show your commitment to providing exceptional service.
✨Tip Number 3
Demonstrate your teamwork skills by discussing past experiences where you collaborated effectively with colleagues. This aligns with our company values of working together and will show that you're a great fit for our culture.
✨Tip Number 4
Since driving is a key part of this role, be prepared to discuss your driving experience and any relevant certifications. A clean driving record and confidence behind the wheel will be essential to impress us.
We think you need these skills to ace Guest Services Assistant- South Ascot
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous experience in guest services or hospitality. Mention specific roles where you provided exceptional customer service, as this aligns with the company's focus on delivering a bespoke guest experience.
Showcase Your Personality: Since the company values personality and creativity, let your unique traits shine through in your application. Use a friendly and engaging tone in your cover letter to reflect your passion for the role.
Demonstrate Teamwork Skills: The job requires a strong team player. Include examples of how you've successfully collaborated with colleagues in past roles to enhance guest experiences or improve service delivery.
Tailor Your Application: Customize your CV and cover letter to reflect the specific responsibilities and values mentioned in the job description. Address how you can contribute to the company's 'We Care' culture and meet their high standards of service.
How to prepare for a job interview at Blue Arrow - Southampton
✨Show Your Passion for Guest Service
Make sure to express your enthusiasm for providing exceptional guest experiences. Share specific examples from your past roles where you went above and beyond to ensure a memorable stay for guests.
✨Demonstrate Your Personality
Since the company values individuality, let your unique personality shine through during the interview. Be authentic and relatable, as this will help you connect with the interviewers and showcase how you fit into their culture.
✨Highlight Teamwork Skills
Discuss your experience working in teams and how you contribute to a collaborative environment. Provide examples of how you've worked together with colleagues to enhance guest satisfaction and achieve common goals.
✨Prepare for Situational Questions
Anticipate questions that assess your problem-solving abilities and customer service skills. Think of scenarios where you had to handle difficult situations or exceed guest expectations, and be ready to share those stories.
