Deputy Drawing Room Manager - South Ascot

Job Description
Job Role – Deputy Drawing Room Manager
Rate of pay – £39,800
Hours – 45 Hours
Location – South Ascot
POSITION OVERVIEW
? Be responsible for the smooth running of all services in the Drawing Room in conjunction with The Drawing Room Manager
? Develop, implement and monitor sales, service and operational systems to provide seamless guest experience and maximise business potential
? Act as an ambassador of the Hotel with guests, colleagues and suppliers
? Deputise for The Drawing Room Manager in their absence
ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS
Work closely with the Drawing Room Manager to:

Manage, lead & motivate the team to enhance performance, achieve business goals, financial budgets and service standards
? Mentor, train & coach team members – includes day-day coaching & OTJ training & formal training
? Manage shift coverage, work load & resource distribution within & across teams
? Monitor & evaluate team performance & conduct PDPs for team supervisors
? Interviewing, hiring, induction & succession planning of staff
? Manage departmental budget, P&L, Payroll
? Work closely with the Director, Food & Beverage to achieve efficient staffing levels and manage the desired levels of performance.
? Conduct formal performance reviews with all staff to ascertain their performance, training needs and inspirations and to action those areas to retain and further develop these people.
? To be responsible for the welfare and staff morale of a motivated team which will provide consistently outstanding service to guests
To develop, implement & monitor appropriate service & performance standards to ensure consistently outstanding guest experience for guests
? Ensure all procedures & day-day performance comply with legislative & hotel guidelines e.g. Health & safety, food handling & hygiene legislation; good HK practice; F&B linen
? Identify, implement & monitor new standards to enable service excellence
? Ensure all team members are enabled to deliver consistently excellent service
To manage, monitor & continually improve service & operational systems to enable seamless guest relations & comply with Hotel guidelines
? Develop, deploy & monitor professional guest service systems e.g.: Reservation system; guest records
? Manage & monitor an effective billing and cash management system i.e. Micros point of Sales
? Proactively monitor & respond to guest comments & feedback
? Drive innovation, identify & resolve issues & challenge current procedures to ensure continuous improvement of service & operational standards
To ensure the menu and environment is consistent with a luxury establishment in order to meet & exceed guest expectations & maximise business growth
? Review & update menus to reflect Hotel status, industry trends & guest needs
? Manage & maintain excellent condition & care of furniture, fixtures & equipment etc.
? Manage appropriate stocking & usage of linen, glassware, china & silverware
? Ensure all team members display excellence in personal grooming & hygiene
? To regularly review service standards and procedures and implement the necessary actions for improvement
To conduct sales & marketing activities in order to drive business growth & profit
? Contribute to the preparation & implementation of F&B marketing plan
? Plan, implement & monitor sales promotions & marketing activities as needed
? Manage day-day brand business to maximise sales
? Stay ahead of hospitality market trends & assess competition as needed
? To monitor and control operating equipment, payroll and expenses against the P&L account. To maximize sales and profitability and initiate promotions
To provide effective day-to day communication with guests, colleagues & teams
QUAIFICATIONS & DESIRABLES

? Hotel School diploma or equivalent
? Previous luxury/5 star hotel experience
? Excellent knowledge of food and wine
? Customer orientated
? Excellent Interpersonal skills
? Experience of complaint handling/problem solving
? Leadership experience
? Training skills
? Good listener
? Motivational
? Immaculate presentation
? Experience of POS

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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