At a Glance
- Tasks: Coordinate engineers, manage client requests, and ensure efficient job completion.
- Company: Join a stable and growing business with a friendly team.
- Benefits: Competitive salary, full-time hours, career progression, and ongoing training.
- Other info: Enjoy free parking and a supportive team atmosphere.
- Why this job: Be the key player in a busy environment and deliver excellent service.
- Qualifications: Experience in scheduling, customer service, and strong organisational skills.
The predicted salary is between 23760 - 29040 £ per year.
Are you highly organised, thrive in a fast-paced environment, and enjoy being the person who keeps everything running smoothly? We are looking for an experienced Helpdesk Coordinator / Scheduler to join a busy and growing team. This is a varied role where you will be responsible for coordinating engineers, managing client requests, scheduling maintenance works and ensuring that jobs are completed efficiently and invoiced accurately. This role would suit someone who has experience working within Facilities Management, Construction, Building Services, Property Maintenance or an Engineering environment, where booking engineers and managing multiple priorities is second nature.
The Role
- As the Helpdesk Coordinator, you will be the central point of contact for both clients and engineers, ensuring works are allocated, completed and invoiced efficiently.
Key Responsibilities
- Scheduling and allocating engineers to reactive and planned maintenance works
- Managing incoming client requests via phone and email
- Raising and processing work orders
- Monitoring job progress and providing updates to clients
- Liaising with engineers regarding attendance, materials and completed works
- Preparing and sending client invoices
- Ensuring completed works are accurately costed and invoiced in a timely manner
- Maintaining accurate records using Excel and internal systems
- Ensuring service level agreements (SLAs) are achieved
- Chasing outstanding paperwork and completed job sheets
- Supporting the wider operations team with administrative tasks
- Building strong relationships with clients, suppliers and engineers
- Managing multiple jobs and priorities within a fast-paced environment
What We're Looking For
- Previous experience in a Helpdesk, Service Coordinator, Scheduler, Planner, Contract Support or similar role
- Experience booking engineers, maintenance operatives or tradespeople
- Ideally experience within the Facilities Management, Construction, Building Services or Property Maintenance sectors
- Experience processing invoices, purchase orders and general administration
- Strong Microsoft Excel skills
- Excellent organisational and time management skills
- Ability to work under pressure and manage a high volume of jobs
- Strong communication and customer service skills
- A proactive, positive and professional approach
- Ability to work independently and as part of a team
What's On Offer
- Competitive salary
- Full-time permanent position
- Monday to Friday working hours
- Stable and growing business
- Friendly and supportive team
- Career progression opportunities
- Ongoing training and development
- Free parking
About You
You will be someone who enjoys working in a busy environment, is confident dealing with clients and engineers, and can keep calm when juggling multiple tasks. You will take pride in delivering excellent service, have strong attention to detail and enjoy being a key part of a successful operations team. If you have experience coordinating engineers, scheduling works, processing invoices and delivering excellent customer service within a Facilities Management, Engineering or Construction environment, we'd love to hear from you. Apply today to be considered for this exciting opportunity.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Helpdesk Coordinator / Scheduler in Slough employer: Blue Arrow - Southampton Perm Hub
Join our dynamic team in Sidcup, where we prioritise a supportive work culture and offer competitive salaries for our dedicated Drivers. With a focus on employee growth and development, we provide opportunities for advancement within our fast-paced environment, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
Blue Arrow - Southampton Perm Hub Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Coordinator / Scheduler in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Blue Arrow - Southampton Perm Hub. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Blue Arrow - Southampton Perm Hub before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Coordinator / Scheduler in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Blue Arrow - Southampton Perm Hub:Your cover letter is your chance to shine! Tell us why you want to work at Blue Arrow - Southampton Perm Hub specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Blue Arrow - Southampton Perm Hub!
How to prepare for a job interview at Blue Arrow - Southampton Perm Hub
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
