Learning & Development Manager - Part-Time in Reading

To provide a 5 star welcome for all new starters from the point of offer acceptance through to arrival, engage training and transition to departments.

To assist all managers and departmental trainers in the identification of training needs in relation to both departmental and hotel objectives.

To design, write and conduct internal training courses in line with our business goals, PIM, values, Gallup, Your View, and Your Plans.

To coach and mentor the departmental trainers and to facilitate regular training meetings to constantly upskill and grow the departmental trainers' capabilities.

To develop, prepare and coordinate all training plans including hotel wide training, DC courses and graduate and trainee development journeys.

Deliver our 2 day employee induction programme 'ENGAGE'.

Drive and monitor the implementation and maintenance of on job and off job training programmes and processes to ensure all employees receive the relevant training and development in line with departmental standards, policies and procedures, our vision, mission and values, LQA standards, Health & Safety procedures and licensing laws, as well as Your View and Your Plan.

Analyse Employee Satisfaction Survey 'Your View' data, ensuring any L&D issues are highlighted and action plans made.

Overseeing People Development Process 'Your Plan' ensuring high completion rates across the business.

Ensure efficient use of Diligence training platform.

Be the champion for LEX usage at Coworth Park, ensuring relevant content is uploaded and driving employee usage.

Submitting L&D scorecard quarterly to DCA, ensuring strategic goals are met where possible.

To ensure all employees are aware of the development opportunities available to them internally and externally.

Work with the support of the L&D team in London, DC and remaining hotels to share creativity and strategy.

Deliver ULP training along with Elevate and Expand.

Champion Inspire Leadership training, ensuring delegates are prepared before attending.

Work with heads of department to ensure graduates and trainees are fulfilled, lining up roles for them upon completion of the Ultimate Leaders Programme (ULP).

Work with schools and universities to build a pipeline of upcoming placements and graduates, including Business Insight Days.

Lead on Employee Emotional Needs (EEN) training delivery.

Manage the Degree Apprentice Programme along with London and deliver any of their training.

Attend Leadership Meetings as L&D Manager to discuss the training calendar and opportunities.

Attend 3 day L&D forum hosted by DCA bi-annually.

To coordinate all programmes for students, trainees and work experience and to act as their main point of contact within People & Culture.

Assist with the Team Quarterly as and when required and will be asked to present on a section to do with L&D.

Comply with all statutory and company health and safety, fire, bomb and security regulations, ensuring all employees attend/complete mandatory trainings.

Meet and greet visitors, create a warm welcome and deal with all enquiries professionally and timely, including the co-ordination of deliveries, post and maintenance of office supplies.

Ensure that phones and front desk/HR are covered during operational hours and answer phones to Company standard.

Maintain efficient office systems, filing systems, key cupboards, collateral etc.

Assist with recruitment when required, from ensuring all positions are advertised, applications are distributed to HODs as required to conducting interviews.

To act as a spokesperson for HR area of the Hotel in order to achieve Hotel vision & build & enhance positive brand image - with internal & external stakeholders as required.

Coordinate staff accommodation arrivals, departures, maintenance issues in the absence of the People & Culture Advisor.

Assist with the onboarding process, administering new starter documentation and filing, reference checking, HR system data input & output, reporting, as required.

Assist with HR administration including new starters, transfers, promotions, leavers and employee letters.

Assist with any audit requirements of HR files as requested by DC.

Attend and represent at recruitment and Graduate careers fairs in the UK and Europe.

Co-ordinate any DAM pension meetings as and when required.

You will be asked to assist with social media posting, LinkedIn posting and management of the mobile phone texting system to support all communication within the team.

Management of refer a friend and the MVP process along with the rest of the People & Culture team.

Help support with any ER meetings and paperwork.

Attend any team Engagement events in the evening or weekends as requested by Line Manager, to assist with supporting team engagement.

Coordinate and promote the recognition and award schemes, including our 'Lucky Bucket' instant recognition scheme.

Assist with projects including the values awards.

Assist with preparing and coordinating all staff events e.g. annual staff party, pub quizzes etc.

Degree level or equivalent L&D experience.

High level of computer literacy and able to manage HR systems & training platforms.

CIPD qualified, ideally with L&D specialism.

Office management experience.

Excellent written and spoken English.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.