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- Tasks: Coordinate event setups and ensure guest satisfaction through effective team management.
- Company: Dynamic hospitality company focused on exceptional guest experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Join a vibrant team and make events unforgettable for guests.
- Qualifications: Experience in event management and strong leadership skills.
- Other info: Fast-paced environment with plenty of room for career advancement.
The predicted salary is between 25000 - 35000 £ per year.
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS
- Check that the event spaces are set as per the corresponding function sheet and clients' instructions.
- Coordinates the set-up of meeting rooms to ensure that they are maintained to 'Show-round' standard when not in use.
- Takes overall responsibility for guest & staff satisfaction, by assisting the In-Room Dining and Event Operations Manager in directing events operations.
- Seeks opportunities to improve the guest experience by seeking feedback, evaluating service levels, and developing strategies to improve areas of concern.
- Ensure that the department is well organised and the required administration is carried out accurately and timely.
- Conducts daily pre-shift meetings to allocate tasks to the team, discuss event detail and or special requests whilst ensuring efficient staffing levels for the needs of the business.
- Attend weekly function meetings and daily hotel briefings in the absence of In-Room Dining and Event Operations Manager.
- Ensures that all storage areas, still rooms and bar areas are cleaned and inspected on a regular basis.
- Guarantee that the highest standard of service and product is delivered to our guests at all times and review regularly.
- Manage department stock and ordering process while controlling operating costs, payroll and departmental expenses against the P&L.
- Have a high level of presence within the department to lead by example through a 'hands on' approach.
- Be confident in communicating with guests to ensure that their expectations are met and exceeded by providing a personalised service.
- Log any guest information accurately, using our guest information platforms.
- Be responsible for back of house and preparations areas to ensure overall cleanliness and organisation at all times through regular monitoring.
- Ensure that all billing and cashiering are conducted as per the required standards.
- Aim to achieve guest and team engagement targets in line with our scorecard.
- Ensure that your department achieves financial targets whilst maintaining a cost conscious approach.
- Promotes a cross-disciplined culture, which encourages employees to build strong working relations across all teams, and to respect different roles and responsibilities.
- Manage and deliver an effective training and development system for the team to ensure that they meet the required standards and develop in their roles.
- Work closely with the Director of Events, Events Sales Team and culinary team ensuring communication throughout the department is streamlined.
- Complete performance reviews, set employee goals and coach individuals' development.
- Work with In-Room Dining and Event Operations Manager to create rotas and manage shifts patterns in line with business levels.
Event Operations Assistant Manager in Reading employer: Blue Arrow - Southampton Perm Hub
Contact Detail:
Blue Arrow - Southampton Perm Hub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Event Operations Assistant Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the events industry, attend networking events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your skills! If you’ve got experience in event operations, don’t be shy about sharing examples of your work. Create a portfolio or a presentation that highlights your achievements and how you’ve improved guest experiences in past roles.
✨Tip Number 3
Prepare for interviews by researching the company and its events. We want you to impress them with your knowledge and enthusiasm! Think about how you can contribute to their goals and be ready to discuss your ideas.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us!
We think you need these skills to ace Event Operations Assistant Manager in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Event Operations Assistant Manager role. Highlight relevant experience and skills that match the job description, like your ability to manage events and ensure guest satisfaction.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences have prepared you for the challenges of managing event operations.
Show Off Your Communication Skills: Since this role involves a lot of interaction with guests and team members, make sure to showcase your communication skills in your application. Use clear and concise language to demonstrate your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Blue Arrow - Southampton Perm Hub
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Event Operations Assistant Manager. Familiarise yourself with the essential functions listed in the job description, such as coordinating event setups and managing guest satisfaction. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Organisational Skills
Since this role requires a high level of organisation, be prepared to discuss your previous experiences where you successfully managed events or teams. Bring examples of how you’ve maintained standards and improved guest experiences, as this will show that you can handle the demands of the position.
✨Communicate Like a Pro
Effective communication is key in this role. During the interview, practice clear and confident communication. Be ready to explain how you would lead pre-shift meetings and ensure that all team members are on the same page. This will highlight your leadership skills and ability to foster teamwork.
✨Be Ready to Discuss Financial Acumen
Understanding financial targets and managing costs is crucial for this position. Prepare to talk about your experience with budgeting, controlling expenses, and achieving financial goals. This will show that you’re not just focused on service but also on the business side of operations.