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For Companies At a Glance
- Tasks: Research new markets, generate leads, and manage customer accounts.
- Company: Join a dynamic team in Gravesend focused on growth and innovation.
- Benefits: Competitive salary, supportive environment, and opportunities for professional development.
- Other info: Great career progression in a collaborative and inclusive workplace.
- Why this job: Be at the forefront of market research and business development without cold calling.
- Qualifications: Strong research skills, excellent communication, and a passion for market trends.
The predicted salary is between 30000 - 40000 £ per year.
Location: Gravesend (Office-Based)
About the Role
We are looking for a proactive and commercially minded Account Manager to join our team in Gravesend. This is not just a traditional account management role - we need someone who can research new markets, identify business opportunities, and generate high-quality leads to support our continued growth. With no cold calling, you would pass this on to our experienced sales team to manage. Your role would be upselling and account management.
Alongside managing existing customer relationships, you will play a key role in exploring untapped sectors, analysing market trends, and helping shape our sales strategy within the insulation and wider construction market.
Key Responsibilities
- New Business & Market Research
- Research and identify new markets, industries, and potential customer segments.
- Generate and qualify new business leads through outbound activity and data analysis.
- Monitor competitor activity, pricing, and market trends to uncover opportunities.
- Build and maintain a strong pipeline of prospective customers.
- Provide insights and recommendations to support business growth and strategy.
- Manage a portfolio of existing customers, ensuring high levels of satisfaction and retention.
- Identify opportunities to upsell and cross-sell products and services.
- Handle incoming enquiries, prepare quotes, and follow up to convert into sales.
- Maintain accurate records in the CRM system, including customer interactions and sales activity.
- Work closely with external sales, marketing, and internal teams to maximise opportunities.
- Support marketing campaigns through targeted outreach and lead generation.
- Share customer feedback and market insights to support product development and improvements.
What We Are Looking For
- Strong ability to research and identify new business opportunities.
- Excellent communication skills, both over the phone and via email.
- Commercial awareness and interest in market trends and customer needs.
- Confident using CRM systems, Excel, and general IT tools.
- Highly organised, self-motivated, and target-driven.
Desirable
- Experience in construction, insulation, or a B2B environment.
- Background in lead generation or market research.
- Experience working with contractors, merchants, or developers.
Please note this role is non cold calling role.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Locations
Account Manager (Customer Support) in Kent, Maidstone employer: Blue Arrow - Southampton Perm Hub
Contact Detail:
Blue Arrow - Southampton Perm Hub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager (Customer Support) in Kent, Maidstone
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and market position. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to account management and market research. Use the STAR method to structure your answers and highlight your skills effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest can keep you top of mind and show your enthusiasm for the role.
We think you need these skills to ace Account Manager (Customer Support) in Kent, Maidstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Account Manager role. Highlight your ability to research new markets and manage customer relationships, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background in lead generation or market research can benefit our team.
Showcase Your Communication Skills: Since excellent communication is crucial for this position, ensure your application is clear and professional. We want to see your ability to convey ideas effectively, both in writing and verbally.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hassle!
How to prepare for a job interview at Blue Arrow - Southampton Perm Hub
✨Know Your Market
Before the interview, dive deep into the insulation and construction markets. Research current trends, key players, and potential opportunities. This will not only show your proactive nature but also demonstrate your commercial awareness, which is crucial for the role.
✨Showcase Your Communication Skills
Since excellent communication is a must-have, practice articulating your thoughts clearly. Prepare examples of how you've successfully managed customer relationships or handled inquiries in the past. This will help you convey your experience effectively during the interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to identify new business opportunities. Think of specific scenarios where you've successfully upsold or cross-sold products, and be ready to discuss your thought process and outcomes.
✨Familiarise Yourself with CRM Systems
As the role involves maintaining accurate records in a CRM system, brush up on your knowledge of these tools. If you have experience with specific systems, be prepared to discuss how you've used them to manage customer interactions and sales activities.