Account Manager / Customer Service Account Management in Kent, Maidstone

Location: Gravesend (Office-Based)

About the Role

We are looking for a proactive and commercially minded Account Manager to join our team in Gravesend. This is not just a traditional account management role - we need someone who can research new markets, identify business opportunities, and generate high-quality leads to support our continued growth. With no cold calling, you would pass this on to our experienced sales team to manage. Your role would be upselling and account management.

Alongside managing existing customer relationships, you will play a key role in exploring untapped sectors, analysing market trends, and helping shape our sales strategy within the insulation and wider construction market.

Key Responsibilities

• Research and identify new markets, industries, and potential customer segments.
• Generate and qualify new business leads through outbound activity and data analysis.
• Monitor competitor activity, pricing, and market trends to uncover opportunities.
• Build and maintain a strong pipeline of prospective customers.
• Provide insights and recommendations to support business growth and strategy.
• Manage a portfolio of existing customers, ensuring high levels of satisfaction and retention.
• Identify opportunities to upsell and cross-sell products and services.
• Handle incoming enquiries, prepare quotes, and follow up to convert into sales.
• Maintain accurate records in the CRM system, including customer interactions and sales activity.
• Work closely with external sales, marketing, and internal teams to maximise opportunities.
• Support marketing campaigns through targeted outreach and lead generation.
• Share customer feedback and market insights to support product development and improvements.

What We Are Looking For

• Strong ability to research and identify new business opportunities.
• Excellent communication skills, both over the phone and via email.
• Commercial awareness and interest in market trends and customer needs.
• Confident using CRM systems, Excel, and general IT tools.
• Highly organised, self-motivated, and target-driven.

Desirable

• Experience in construction, insulation, or a B2B environment.
• Background in lead generation or market research.
• Experience working with contractors, merchants, or developers.

Please note this role is a non-cold calling role.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.