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For Companies At a Glance
- Tasks: Research new markets, generate leads, and manage customer accounts.
- Company: Join a dynamic team in Gravesend focused on growth and innovation.
- Benefits: Competitive salary, supportive environment, and opportunities for professional development.
- Why this job: Be part of a proactive team shaping the future of the construction market.
- Qualifications: Strong research skills and excellent communication abilities required.
- Other info: No cold calling involved; focus on upselling and account management.
The predicted salary is between 30000 - 40000 £ per year.
Location: Gravesend (Office-Based)
About the Role
We are looking for a proactive and commercially minded Account Manager to join our team in Gravesend. This is not just a traditional account management role - we need someone who can research new markets, identify business opportunities, and generate high-quality leads to support our continued growth. With no cold calling, you would pass this on to our experienced sales team to manage. Your role would be upselling and account management.
Alongside managing existing customer relationships, you will play a key role in exploring untapped sectors, analysing market trends, and helping shape our sales strategy within the insulation and wider construction market.
Key Responsibilities
- New Business & Market Research
- Research and identify new markets, industries, and potential customer segments.
- Generate and qualify new business leads through outbound activity and data analysis.
- Monitor competitor activity, pricing, and market trends to uncover opportunities.
- Build and maintain a strong pipeline of prospective customers.
- Provide insights and recommendations to support business growth and strategy.
- Account Management & Sales
- Manage a portfolio of existing customers, ensuring high levels of satisfaction and retention.
- Identify opportunities to upsell and cross-sell products and services.
- Handle incoming enquiries, prepare quotes, and follow up to convert into sales.
- Maintain accurate records in the CRM system, including customer interactions and sales activity.
- Collaboration & Commercial Support
- Work closely with external sales, marketing, and internal teams to maximise opportunities.
- Support marketing campaigns through targeted outreach and lead generation.
- Share customer feedback and market insights to support product development and improvements.
What We Are Looking For
- Strong ability to research and identify new business opportunities.
- Excellent communication skills, both over the phone and via email.
- Commercial awareness and interest in market trends and customer needs.
- Confident using CRM systems, Excel, and general IT tools.
- Highly organised, self-motivated, and target-driven.
Desirable
- Experience in construction, insulation, or a B2B environment.
- Background in lead generation or market research.
- Experience working with contractors, merchants, or developers.
Please note this role is non cold calling role. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Desk Based Account Manager in Gravesend employer: Blue Arrow - Southampton Perm Hub
Contact Detail:
Blue Arrow - Southampton Perm Hub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desk Based Account Manager in Gravesend
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and market position. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to account management and market research. Think about how your skills can directly benefit their growth strategy and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest and highlighting a key point from your conversation can keep you fresh in their minds.
We think you need these skills to ace Desk Based Account Manager in Gravesend
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Desk Based Account Manager role. Highlight your research abilities and any relevant experience in market analysis or lead generation to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've identified new business opportunities or managed customer relationships in the past.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Blue Arrow - Southampton Perm Hub
✨Know Your Market
Before the interview, dive deep into the insulation and construction markets. Understand current trends, key players, and potential opportunities. This knowledge will not only impress your interviewers but also show that you're proactive and commercially minded.
✨Showcase Your Research Skills
Prepare to discuss how you would identify new business opportunities. Bring examples of how you've successfully researched markets or generated leads in the past. This will demonstrate your ability to contribute to their growth strategy right from the start.
✨Communicate Clearly
Since this role involves a lot of communication, practice articulating your thoughts clearly and confidently. Whether it's over the phone or via email, being able to convey your ideas effectively is crucial. Consider doing mock interviews with a friend to refine your delivery.
✨Be Organised and Target-Driven
Highlight your organisational skills and your ability to manage multiple accounts. Prepare to discuss how you keep track of customer interactions and sales activities, perhaps by sharing your experience with CRM systems. This will reassure them that you can handle the demands of the role.