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- Tasks: Handle emergency calls and support individuals in distressing situations.
- Company: Join Blue Arrow, a proud Disability Confident Employer.
- Benefits: Flexible shifts, competitive pay, and the chance to make a real difference.
- Other info: Interviews on 14th and 26th May; apply now to secure your spot!
- Why this job: Be part of a high-performance team and help others during critical moments.
- Qualifications: Excellent communication skills and the ability to stay calm under pressure.
The predicted salary is between 23970 - 26400 £ per year.
Blue Arrow is looking for candidates for the Emergency Call Handler role in Norwich. Interview dates are 14th May and 26th May at 09:30 am. Candidates must be flexible for day and night shifts, including weekends, with 12-hour shifts each day.
- Excellent listening skills
- Effective verbal and written communication skills
- Ability to work in an environment where decisions are based upon an ever-changing set of disparate circumstances
- Prioritise and undertake numerous tasks simultaneously
- Remain calm under pressure
- Work as part of a high-performance team
- The ability to take and record information accurately
- Requirement to handle traumatic, emotional, and distressing situations
- The ability to manage and support others during times of crisis, most commonly during an emergency call
If you are interested, please apply with your CV and we will contact you to discuss the job.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
NHS - 999 emergency Call Handler - NHS in Shrewsbury employer: Blue Arrow Romford
Contact Detail:
Blue Arrow Romford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS - 999 emergency Call Handler - NHS in Shrewsbury
✨Tip Number 1
Make sure you research the NHS and Blue Arrow before your interview. Knowing their values and how they operate will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your listening and communication skills. Since this role requires excellent verbal and written communication, try role-playing emergency scenarios with a friend to get comfortable with the types of calls you might handle.
✨Tip Number 3
Be ready to discuss how you manage stress and stay calm under pressure. Think of examples from your past experiences where you've successfully navigated tough situations, as this will be crucial for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way.
We think you need these skills to ace NHS - 999 emergency Call Handler - NHS in Shrewsbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your excellent listening skills and effective communication abilities. We want to see how you can handle the pressures of an emergency call handler role, so don’t shy away from showcasing relevant experiences.
Showcase Your Flexibility: Since the role requires flexibility for day and night shifts, let us know about your availability. Mention any previous experience working varied hours or in high-pressure environments to demonstrate your adaptability.
Stay Calm Under Pressure: In your application, share examples of how you've remained calm during stressful situations. We’re looking for candidates who can manage and support others during crises, so any relevant anecdotes will help us see your potential.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get in touch with you about the next steps. Don’t miss out on this opportunity!
How to prepare for a job interview at Blue Arrow Romford
✨Know the Role Inside Out
Before your interview, make sure you understand what being an emergency call handler involves. Familiarise yourself with the key responsibilities, like managing distressing situations and multitasking under pressure. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
Since excellent listening skills are crucial for this position, practice active listening techniques. During the interview, demonstrate your ability to listen carefully by summarising what the interviewer says before responding. This shows that you can handle calls effectively and prioritise information accurately.
✨Stay Calm and Collected
You’ll likely face questions about handling stressful situations. Prepare examples from your past experiences where you remained calm under pressure. Share how you managed to support others during crises, as this will highlight your suitability for the role and your ability to work in a high-performance team.
✨Show Your Flexibility
Given the requirement for flexible shifts, be ready to discuss your availability openly. Highlight any previous experience working varied hours or in fast-paced environments. This will reassure the interviewer that you’re adaptable and ready to meet the demands of the job.