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- Tasks: Handle emergency calls and support individuals in distressing situations.
- Company: Join Blue Arrow, a proud Disability Confident Employer.
- Benefits: Flexible shifts, competitive pay, and the chance to make a real difference.
- Other info: Interviews on 14th and 26th May; dynamic work environment with growth opportunities.
- Why this job: Be part of a high-performance team and help people in their time of need.
- Qualifications: Excellent communication skills and the ability to stay calm under pressure.
The predicted salary is between 23970 - 26400 £ per year.
Blue Arrow is looking for candidates for the Emergency Call Handler role in Norwich. Interview dates are 14th May and 26th May at 09:30 am. Candidates must be flexible for day and night shifts, including weekends, with 12-hour shifts each day.
- Excellent listening skills
- Effective verbal and written communication skills
- Ability to work in an environment where decisions are based upon an ever-changing set of disparate circumstances
- Prioritise and undertake numerous tasks simultaneously
- Remain calm under pressure
- Work as part of a high-performance team
- The ability to take and record information accurately
- Requirement to handle traumatic, emotional, and distressing situations
- The ability to manage and support others during times of crisis, most commonly during an emergency call
If you are interested, please apply with your CV and we will contact you to discuss the job.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
NHS - 999 emergency Call Handler - NHS in Plymouth employer: Blue Arrow Romford
Contact Detail:
Blue Arrow Romford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS - 999 emergency Call Handler - NHS in Plymouth
✨Tip Number 1
Make sure you research the NHS and Blue Arrow before your interview. Knowing their values and how they operate will help you stand out. We want to see that you’re genuinely interested in the role and the organisation!
✨Tip Number 2
Practice your listening and communication skills. Since this role requires excellent verbal and written communication, we suggest doing mock interviews with friends or family. This will help you articulate your thoughts clearly under pressure.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle stressful situations or emergencies. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you have any questions.
We think you need these skills to ace NHS - 999 emergency Call Handler - NHS in Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your excellent listening skills and effective communication abilities. We want to see how you can handle the pressures of an emergency call handler role, so don’t shy away from showcasing relevant experiences.
Showcase Your Flexibility: Since the role requires flexibility for day and night shifts, let us know about your availability. Mention any previous experience working varied hours or in high-pressure environments to demonstrate your adaptability.
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and bullet points where possible to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can easily track your application and get back to you quickly. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Blue Arrow Romford
✨Know the Role Inside Out
Before your interview, make sure you understand what being an emergency call handler involves. Familiarise yourself with the key responsibilities, like managing distressing situations and multitasking under pressure. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
Since excellent listening skills are crucial for this position, practice active listening techniques. During the interview, demonstrate your ability to listen carefully by summarising what the interviewer says before responding. This shows that you can handle calls effectively and prioritise information accurately.
✨Stay Calm and Collected
You’ll likely face questions about handling stressful situations. Prepare examples from your past experiences where you remained calm under pressure. Share how you managed to support others during crises, as this will highlight your suitability for the role and your ability to work in a high-performance team.
✨Show Your Flexibility
Since the job requires flexibility for day and night shifts, be ready to discuss your availability. Highlight any previous experience working irregular hours or in fast-paced environments. This will reassure the interviewer that you’re adaptable and ready to take on the demands of the role.