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- Tasks: Handle emergency calls and support individuals in crisis situations.
- Company: Join Blue Arrow, a proud Disability Confident Employer.
- Benefits: Flexible shifts, competitive pay, and the chance to make a real difference.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be part of a high-performance team and help people in their most critical moments.
- Qualifications: Excellent communication skills and the ability to stay calm under pressure.
The predicted salary is between 29970 - 36483 £ per year.
Blue Arrow is looking for candidates for the Emergency Call Handler role in Norwich. Interview dates are 14th May and 26th May at 09:30 am. Candidates must be flexible for day and night shifts, as well as working on weekends. The role involves 12-hour shifts a day.
- Excellent listening skills
- Effective verbal and written communication skills
- Ability to work in an environment where decisions are based upon an ever-changing set of disparate circumstances
- Ability to prioritise and undertake numerous tasks simultaneously
- Remain calm under pressure
- Work as part of a high-performance team
- Ability to take and record information accurately
- Requirement to handle traumatic, emotional, and distressing situations
- Ability to manage and support others during times of crisis, most commonly during an emergency call
If you are interested, please apply with your CV and we will contact you to discuss the job.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
NHS - 999 emergency Call Handler - NHS in Norwich employer: Blue Arrow Romford
Contact Detail:
Blue Arrow Romford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS - 999 emergency Call Handler - NHS in Norwich
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with what an emergency call handler does, especially the skills needed like listening and communication. This way, you can show off your knowledge during the interview.
✨Tip Number 2
Practice staying calm under pressure. You might want to role-play some emergency scenarios with a friend or family member. This will help you feel more prepared for those tricky questions about handling stressful situations.
✨Tip Number 3
Don’t forget to highlight your teamwork skills! Think of examples where you’ve worked well in a team, especially in high-pressure environments. This is key for the NHS role, so make sure to share those stories!
✨Tip Number 4
Finally, apply through our website! It’s super easy and ensures your application gets seen. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you need help.
We think you need these skills to ace NHS - 999 emergency Call Handler - NHS in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your excellent listening skills and effective communication abilities. We want to see how you can handle the fast-paced environment of emergency calls, so don’t be shy about showcasing relevant experiences!
Showcase Your Calmness: In your application, mention any past experiences where you remained calm under pressure. We’re looking for candidates who can manage distressing situations, so share those stories that demonstrate your ability to support others during crises.
Highlight Teamwork: Since this role involves working as part of a high-performance team, make sure to include examples of how you’ve successfully collaborated with others in previous jobs. We love seeing teamwork in action!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get in touch with you. We’re excited to hear from you and discuss this opportunity further!
How to prepare for a job interview at Blue Arrow Romford
✨Know the Role Inside Out
Before your interview, make sure you understand what being an emergency call handler involves. Familiarise yourself with the key responsibilities, like managing distressing situations and multitasking under pressure. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
Since excellent listening skills are crucial for this position, practice active listening techniques. During the interview, demonstrate your ability to listen carefully by summarising what the interviewer says before responding. This shows that you can handle calls effectively and ensures you grasp the details of any situation.
✨Stay Calm and Collected
Given the nature of the job, it's important to convey your ability to remain calm under pressure. Prepare examples from your past experiences where you've successfully managed stressful situations. This will reassure the interviewer that you can handle the emotional weight of emergency calls.
✨Show Team Spirit
Being part of a high-performance team is essential in this role. Be ready to discuss how you've collaborated with others in previous jobs or situations. Highlight your teamwork skills and how you support colleagues during challenging times, as this will resonate well with the interviewers.