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- Tasks: Handle emergency calls and support individuals in distressing situations.
- Company: Join Blue Arrow, a proud Disability Confident Employer.
- Benefits: Flexible shifts, competitive pay, and the chance to make a real difference.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be part of a high-performance team and help people in their time of need.
- Qualifications: Excellent communication skills and the ability to stay calm under pressure.
The predicted salary is between 23900 - 25900 £ per year.
Blue Arrow is looking for candidates for the Emergency Call Handler role in Norwich. Interview dates are 14th May and 26th May at 09:30 am. Candidates must be flexible for day and night shifts, including weekends, with 12-hour shifts each day.
- Excellent listening skills
- Effective verbal and written communication skills
- Ability to work in an environment where decisions are based upon an ever-changing set of disparate circumstances
- Prioritise and undertake numerous tasks simultaneously
- Remain calm under pressure
- Work as part of a high-performance team
- The ability to take and record information accurately
- Requirement to handle traumatic, emotional, and distressing situations
- The ability to manage and support others during times of crisis, most commonly during an emergency call
If you are interested, please apply with your CV and we will contact you to discuss the job.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
NHS - 999 emergency Call Handler - NHS in Northampton employer: Blue Arrow Romford
Contact Detail:
Blue Arrow Romford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS - 999 emergency Call Handler - NHS in Northampton
✨Tip Number 1
Get to know the role inside out! Research what it means to be an emergency call handler. Understand the skills needed, like staying calm under pressure and effective communication. This will help you shine in interviews.
✨Tip Number 2
Practice your listening skills! Since this role requires excellent listening abilities, try mock calls with friends or family. This will help you get comfortable with taking and recording information accurately.
✨Tip Number 3
Be flexible and show it! The job requires working day and night shifts, so be ready to discuss your availability. Highlight your adaptability during interviews to show you're the perfect fit for the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you have questions.
We think you need these skills to ace NHS - 999 emergency Call Handler - NHS in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your excellent listening skills and effective communication abilities. We want to see how you can handle the pressures of an emergency call handler role, so don’t shy away from showcasing relevant experiences.
Showcase Your Flexibility: Since the role requires flexibility for day and night shifts, mention any previous experience where you’ve had to adapt your schedule. We appreciate candidates who can work weekends and manage 12-hour shifts!
Stay Calm Under Pressure: In your application, share examples of how you've remained calm in stressful situations. This is crucial for the role, and we want to know how you can support others during crises.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get in touch with you about this exciting opportunity!
How to prepare for a job interview at Blue Arrow Romford
✨Know the Role Inside Out
Before your interview, make sure you understand what being an emergency call handler involves. Familiarise yourself with the key responsibilities, like managing distressing situations and multitasking under pressure. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
Since excellent listening skills are crucial for this position, practice active listening techniques. During the interview, demonstrate your ability to listen carefully by summarising what the interviewer says before responding. This shows that you can handle calls effectively and prioritise information accurately.
✨Stay Calm and Collected
You’ll likely face questions about handling stressful situations. Prepare examples from your past experiences where you remained calm under pressure. Share how you managed to support others during crises, as this will highlight your suitability for the role and your ability to work in a high-performance team.
✨Show Your Flexibility
Since the job requires flexibility for day and night shifts, be ready to discuss your availability. Highlight any previous experience working irregular hours or weekends, and express your willingness to adapt to the needs of the team. This will reassure the interviewer that you’re committed to the role.