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- Tasks: Handle emergency calls and support individuals in distressing situations.
- Company: Join Blue Arrow, a proud Disability Confident Employer.
- Benefits: Flexible shifts, competitive pay, and the chance to make a real difference.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be part of a high-performance team and help people in their time of need.
- Qualifications: Excellent communication skills and the ability to stay calm under pressure.
The predicted salary is between 29970 - 36483 £ per year.
Blue Arrow is looking for candidates for the Emergency Call Handler role in Norwich. Interview dates are 14th May and 26th May at 09:30 am. Candidates must be flexible for day and night shifts, including weekends, with 12-hour shifts each day.
- Excellent listening skills
- Effective verbal and written communication skills
- Ability to work in an environment where decisions are based upon an ever-changing set of disparate circumstances
- Prioritise and undertake numerous tasks simultaneously
- Remain calm under pressure
- Work as part of a high-performance team
- The ability to take and record information accurately
- Requirement to handle traumatic, emotional, and distressing situations
- The ability to manage and support others during times of crisis, most commonly during an emergency call
If you are interested, please apply with your CV and we will contact you to discuss the job.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
NHS - 999 emergency Call Handler - NHS employer: Blue Arrow Romford
Contact Detail:
Blue Arrow Romford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS - 999 emergency Call Handler - NHS
✨Tip Number 1
Practice your listening skills! As an emergency call handler, you'll need to pick up on details quickly. Try role-playing scenarios with friends or family to get comfortable with the pressure.
✨Tip Number 2
Stay calm and collected! In high-pressure situations, it’s crucial to keep your cool. Consider mindfulness techniques or breathing exercises to help you manage stress during the interview.
✨Tip Number 3
Show off your multitasking abilities! During the interview, be ready to discuss how you prioritise tasks and handle multiple responsibilities at once. Use examples from past experiences to illustrate your skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that emergency call handler role!
We think you need these skills to ace NHS - 999 emergency Call Handler - NHS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your excellent listening skills and effective communication abilities. We want to see how you can handle the pressures of an emergency call handler role, so don’t shy away from showcasing relevant experiences.
Showcase Your Flexibility: Since the role requires flexibility for day and night shifts, mention any previous experience where you’ve had to adapt your schedule. We appreciate candidates who can work weekends and manage 12-hour shifts!
Demonstrate Calmness Under Pressure: In your application, share examples of how you've remained calm in stressful situations. This is crucial for the role, and we want to see that you can handle traumatic or emotional calls with composure.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get in touch with you about the next steps. Don’t miss out on this opportunity!
How to prepare for a job interview at Blue Arrow Romford
✨Know the Role Inside Out
Before your interview, make sure you understand what being an emergency call handler involves. Familiarise yourself with the key responsibilities, like managing distressing situations and multitasking under pressure. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
Since excellent listening skills are crucial for this position, practice active listening techniques. During the interview, demonstrate your ability to listen carefully by summarising what the interviewer says before responding. This shows that you can handle calls effectively and ensures you grasp the details of any situation.
✨Stay Calm and Collected
Given the nature of the job, it's important to convey your ability to remain calm under pressure. Prepare examples from your past experiences where you've successfully managed stressful situations. This will reassure the interviewer that you can handle the emotional weight of emergency calls.
✨Show Team Spirit
Being part of a high-performance team is essential in this role. Be ready to discuss how you've collaborated with others in previous jobs or situations. Highlight your teamwork skills and how you support colleagues during challenging times, as this will resonate well with the interviewers.