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- Tasks: Handle emergency calls and support individuals in distressing situations.
- Company: Join Blue Arrow, a proud Disability Confident Employer.
- Benefits: Flexible shifts, competitive pay, and the chance to make a real difference.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be part of a high-performance team and help people in their time of need.
- Qualifications: Excellent communication skills and the ability to stay calm under pressure.
The predicted salary is between 29970 - 36483 £ per year.
Blue Arrow is looking for candidates for the Emergency Call Handler role in Norwich. Interview dates are 14th May and 26th May at 09:30 am.
Candidate must be flexible for day and night shifts, also working on weekends. The role involves 12-hour shifts a day.
- Excellent listening skills
- Effective verbal and written communication skills
- Work in an environment where decisions are based upon an ever-changing set of disparate circumstances
- Prioritise and undertake numerous tasks simultaneously
- Remain calm under pressure
- Work as part of a high-performance team
- The ability to take and record information accurately
- Requirement to handle traumatic, emotional and distressing situations
- The ability to manage and support others during times of crisis, most commonly during an emergency call
If you are interested, please apply with your CV and we will contact you to discuss the job.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
NHS - 999 emergency Call Handler - NHS in Edinburgh employer: Blue Arrow Romford
Contact Detail:
Blue Arrow Romford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS - 999 emergency Call Handler - NHS in Edinburgh
✨Tip Number 1
Make sure you research the NHS and Blue Arrow before your interview. Knowing their values and how they operate will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your listening and communication skills. You’ll need to demonstrate these during the interview, so consider doing mock interviews with friends or family to get comfortable.
✨Tip Number 3
Be ready to discuss how you handle pressure and emotional situations. Think of examples from your past experiences where you’ve remained calm and supported others during tough times.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re here to help you every step of the way.
We think you need these skills to ace NHS - 999 emergency Call Handler - NHS in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your excellent listening skills and effective communication abilities. We want to see how you can handle the pressures of an emergency call handler role, so include any relevant experience that showcases your ability to remain calm under pressure.
Showcase Your Flexibility: Since the role requires flexibility for day and night shifts, let us know about your availability in your application. Mention any previous experience working varied hours or weekends to show you're ready for the challenge!
Highlight Teamwork Skills: Working as part of a high-performance team is key in this role. Share examples of how you've successfully collaborated with others in stressful situations. We love to see candidates who can support their teammates during crises!
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through in your application. A touch of warmth and empathy can go a long way, especially when dealing with traumatic situations. Apply through our website and let’s get to know the real you!
How to prepare for a job interview at Blue Arrow Romford
✨Know the Role Inside Out
Before your interview, make sure you understand what being an emergency call handler involves. Familiarise yourself with the key responsibilities, like managing distressing situations and multitasking under pressure. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
Since excellent listening skills are crucial for this position, practice active listening techniques. During the interview, demonstrate that you can listen carefully to questions and respond thoughtfully. You might even want to ask clarifying questions to show your engagement and understanding.
✨Stay Calm and Collected
Given the nature of the job, it's important to convey that you can remain calm under pressure. Think of examples from your past experiences where you've had to manage stressful situations. Share these stories during the interview to illustrate your ability to handle emergencies effectively.
✨Show Your Team Spirit
This role requires working as part of a high-performance team, so be ready to discuss your teamwork experiences. Highlight times when you supported colleagues or contributed to a group effort, especially in challenging circumstances. This will show that you’re not just a lone wolf but someone who thrives in a collaborative environment.