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- Tasks: Handle emergency calls and support individuals in distressing situations.
- Company: Join Blue Arrow, a proud Disability Confident Employer.
- Benefits: Flexible shifts, competitive pay, and the chance to make a real difference.
- Other info: Interviews on 14th and 26th May; apply now to secure your spot!
- Why this job: Be part of a high-performance team and help others during critical moments.
- Qualifications: Excellent communication skills and the ability to stay calm under pressure.
The predicted salary is between 23900 - 25900 £ per year.
Blue Arrow is looking for candidates for the Emergency Call Handler role in Norwich. Interview dates are 14th May and 26th May at 09:30 am. Candidates must be flexible for day and night shifts, including weekends, with 12-hour shifts each day.
- Excellent listening skills
- Effective verbal and written communication skills
- Ability to work in an environment where decisions are based upon an ever-changing set of disparate circumstances
- Prioritise and undertake numerous tasks simultaneously
- Remain calm under pressure
- Work as part of a high-performance team
- The ability to take and record information accurately
- Requirement to handle traumatic, emotional, and distressing situations
- The ability to manage and support others during times of crisis, most commonly during an emergency call
If you are interested, please apply with your CV and we will contact you to discuss the job.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
NHS - 999 emergency Call Handler - NHS in Colchester employer: Blue Arrow Romford
Contact Detail:
Blue Arrow Romford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS - 999 emergency Call Handler - NHS in Colchester
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with what an emergency call handler does, especially the skills needed like effective communication and staying calm under pressure. This will help you shine in interviews.
✨Tip Number 2
Practice your listening skills! Since this role requires excellent listening abilities, try role-playing scenarios with friends or family. It’ll help you get comfortable with handling various situations that might come up during calls.
✨Tip Number 3
Be flexible and show it! The job requires working day and night shifts, so be ready to discuss your availability openly. Highlighting your flexibility can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you have questions.
We think you need these skills to ace NHS - 999 emergency Call Handler - NHS in Colchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your excellent listening skills and effective communication abilities. We want to see how you can handle the pressures of an emergency call handler role, so don’t shy away from showcasing relevant experiences.
Showcase Your Flexibility: Since the role requires flexibility for day and night shifts, mention any previous experience where you’ve had to adapt your schedule. We appreciate candidates who can work weekends and manage 12-hour shifts!
Demonstrate Calmness Under Pressure: In your application, share examples of how you've remained calm in stressful situations. This is crucial for the role, and we want to know how you can support others during crises.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get in touch with you about the next steps. Don’t miss out on this opportunity!
How to prepare for a job interview at Blue Arrow Romford
✨Know the Role Inside Out
Before your interview, make sure you understand what being an emergency call handler involves. Familiarise yourself with the key responsibilities, like managing distressing situations and multitasking under pressure. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
As a call handler, excellent listening skills are crucial. During the interview, demonstrate your ability to listen carefully by responding thoughtfully to the interviewer’s questions. You might even want to practice with a friend or family member to hone this skill before the big day.
✨Stay Calm and Collected
Given the nature of the job, it’s important to convey that you can remain calm under pressure. Think of examples from your past experiences where you successfully managed stressful situations. Share these stories during the interview to illustrate your ability to handle emergencies effectively.
✨Show Your Team Spirit
This role requires working as part of a high-performance team, so be ready to discuss your teamwork experiences. Highlight times when you supported colleagues or contributed to a group effort, especially in challenging circumstances. This will show that you’re not just a lone wolf but a team player who can thrive in a collaborative environment.