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- Tasks: Lead a dynamic team in repairing tech devices and ensuring top-notch service quality.
- Company: Join a forward-thinking company that values innovation and teamwork.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Why this job: Make a real impact by enhancing tech processes and leading a talented team.
- Qualifications: Strong technical knowledge and leadership skills are essential.
- Other info: Be part of a culture that promotes continuous improvement and personal development.
The Technical and Production Supervisor oversees the day-to-day operations of our workshop, specialising in payment terminals, barcode scanners, mobile devices, communication devices, POS and laptops and associated devices. This role combines strong technical knowledge with leadership, process management, data integrity, and customer liaison.
You will be responsible for leading the repair team, managing workflow and systems (Tesseract, SMART, Odoo), driving operational efficiency, and maintaining high levels of service quality and client satisfaction.
Key Responsibilities:- Workshop & Technical Management: Manage day-to-day workshop operations, ensuring timely, high-quality repairs of all incoming devices. Plan and manage repair & refurbishment workflows, resource allocation, and parts logistics to meet SLA targets and reduce turnaround times. Lead troubleshooting and root cause analysis of complex technical issues, supporting technicians in developing solutions. Implement and refine best practices for diagnostics, repairs, testing, and quality control. Management of technical stock in communal and technical locations, ensuring support of accurate system stock. Ensure adherence to technical standards, operating procedures, and regulatory compliance across the team. Promote a culture of continuous improvement, identifying and executing opportunities to enhance technical processes, reduce faults, and improve turnaround time.
- Data & Systems Management: Maintain accurate and timely data input and processing in internal systems including Tesseract, SMART, and Odoo. Monitor and improve data quality relating to work orders, inventory, repair logs, and client history. Use system data to identify trends, generate reports, and support operational planning and forecasting.
- Team Leadership & HR Management: Lead, supervise, and develop a team of technicians, fostering a positive, accountable, and high-performance culture. Handle HR responsibilities including performance management, training and development, appraisals, and disciplinaries in line with company policy. Support technician onboarding and ongoing skills development to meet evolving technical requirements. Ensure full compliance with health & safety standards and promote best practices across the team.
- Customer Liaison & Planning: Act as the key point of contact for internal customers on technical and planning matters. Work closely with internal clients to schedule repairs, provide technical advice, and manage expectations. Collaborate with planning and operations teams to align workshop capacity with incoming demand, manage priorities and customer deadlines. Escalate and resolve technical or service issues in a professional and timely manner.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Technical and Production Supervisor employer: Blue Arrow - Maidstone
Contact Detail:
Blue Arrow - Maidstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical and Production Supervisor
✨Tip Number 1
Get your networking game on! Connect with people in the industry, attend workshops or tech meetups, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of past projects or repairs, bring it along to interviews. Demonstrating your technical know-how can really set you apart from the competition.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common technical scenarios and think about how you’d handle them. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are keen to join us directly.
We think you need these skills to ace Technical and Production Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and leadership experience. We want to see how you've managed teams and improved processes in previous roles, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Technical and Production Supervisor role. Share specific examples of how you've tackled challenges in workshop management or customer liaison.
Showcase Your Technical Knowledge: Since this role requires strong technical expertise, be sure to mention any relevant systems you've worked with, like Tesseract, SMART, or Odoo. We love seeing candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Blue Arrow - Maidstone
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to payment terminals, barcode scanners, and other devices mentioned in the job description. Be prepared to discuss troubleshooting methods and how you would approach complex technical issues.
✨Showcase Your Leadership Skills
Since this role involves leading a team, think of examples where you've successfully managed a group or project. Highlight your experience in fostering a positive culture and how you handle performance management and training.
✨Familiarise Yourself with the Systems
Get to know Tesseract, SMART, and Odoo before the interview. If possible, explore their functionalities and think about how you would use them to improve data quality and operational efficiency in the workshop.
✨Prepare for Customer Interaction Scenarios
As you'll be liaising with internal customers, prepare for questions about managing expectations and resolving service issues. Think of specific instances where you've successfully communicated with clients and how you ensured their satisfaction.