Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Oversee workshop operations, manage repairs, and lead a team of technicians.
- Company: Join a forward-thinking company committed to quality service and innovation.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Why this job: Make a real impact by leading a dynamic team in a tech-driven environment.
- Qualifications: Strong technical knowledge and leadership skills required.
- Other info: Promote continuous improvement and enjoy excellent career growth opportunities.
The predicted salary is between 35000 - 45000 £ per year.
The Technical and Production Supervisor oversees the day-to-day operations of our workshop, specialising in payment terminals, barcode scanners, mobile devices, communication devices, POS and laptops and associated devices. This role combines strong technical knowledge with leadership, process management, data integrity, and customer liaison. You will be responsible for leading the repair team, managing workflow and systems (Tesseract, SMART, Odoo), driving operational efficiency, and maintaining high levels of service quality and client satisfaction.
Key Responsibilities:
- Workshop & Technical Management:
- Manage day-to-day workshop operations, ensuring timely, high-quality repairs of all incoming devices.
- Plan and manage repair & refurbishment workflows, resource allocation, and parts logistics to meet SLA targets and reduce turnaround times.
- Lead troubleshooting and root cause analysis of complex technical issues, supporting technicians in developing solutions.
- Implement and refine best practices for diagnostics, repairs, testing, and quality control.
- Management of technical stock in communal and technical locations, ensuring support of accurate system stock.
- Ensure adherence to technical standards, operating procedures, and regulatory compliance across the team.
- Promote a culture of continuous improvement, identifying and executing opportunities to enhance technical processes, reduce faults, and improve turnaround time.
- Data & Systems Management:
- Maintain accurate and timely data input and processing in internal systems including Tesseract, SMART, and Odoo.
- Monitor and improve data quality relating to work orders, inventory, repair logs, and client history.
- Use system data to identify trends, generate reports, and support operational planning and forecasting.
- Team Leadership & HR Management:
- Lead, supervise, and develop a team of technicians, fostering a positive, accountable, and high-performance culture.
- Handle HR responsibilities including performance management, training and development, appraisals, and disciplinaries in line with company policy.
- Support technician onboarding and ongoing skills development to meet evolving technical requirements.
- Ensure full compliance with health & safety standards and promote best practices across the team.
- Customer Liaison & Planning:
- Act as the key point of contact for internal customers on technical and planning matters.
- Work closely with internal clients to schedule repairs, provide technical advice, and manage expectations.
- Collaborate with planning and operations teams to align workshop capacity with incoming demand, manage priorities and customer deadlines.
- Escalate and resolve technical or service issues in a professional and timely manner.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Locations
Technical and Production Supervisor in Kent, Sevenoaks employer: Blue Arrow - Maidstone
Contact Detail:
Blue Arrow - Maidstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical and Production Supervisor in Kent, Sevenoaks
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Technical and Production Supervisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got experience with Tesseract, SMART, or Odoo, make sure to highlight that in conversations. Bring examples of how you’ve improved processes or led teams in previous roles to showcase your leadership and technical prowess.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to payment terminals and mobile devices. We recommend practising your answers with a friend or even in front of the mirror to build confidence and ensure you can articulate your experience clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our culture of continuous improvement.
We think you need these skills to ace Technical and Production Supervisor in Kent, Sevenoaks
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and leadership experience. We want to see how you've managed teams and improved processes in previous roles, so don’t hold back on those details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Technical and Production Supervisor role. Share specific examples of how you've tackled similar challenges in the past.
Showcase Your Technical Knowledge: Since this role involves overseeing repairs and managing systems like Tesseract and Odoo, make sure to mention any relevant experience you have with these tools. We love candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Blue Arrow - Maidstone
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to payment terminals, barcode scanners, and other devices mentioned in the job description. Be ready to discuss specific troubleshooting techniques and how you've handled complex issues in the past.
✨Showcase Your Leadership Skills
Prepare examples of how you've led a team or managed workflows in previous roles. Highlight your experience in fostering a positive work culture and how you’ve supported team development and performance management.
✨Familiarise Yourself with the Systems
Get to know Tesseract, SMART, and Odoo before the interview. If possible, explore their functionalities and think about how you would use them to improve data quality and operational efficiency in the workshop.
✨Demonstrate Customer-Centric Thinking
Be ready to discuss how you’ve liaised with customers in the past. Think of examples where you managed expectations, resolved issues, or improved service quality. This will show that you understand the importance of client satisfaction in this role.