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- Tasks: Inspect and test repaired devices to ensure top-notch quality before they reach customers.
- Company: Join a trusted partner in tech repairs with a focus on precision and customer satisfaction.
- Benefits: Competitive salary, training opportunities, and a dynamic team environment.
- Why this job: Be the gatekeeper of quality and make a real impact on customer satisfaction.
- Qualifications: Experience in quality control or technical inspection with a keen eye for detail.
- Other info: Opportunity to influence quality standards and work in a purpose-driven team.
The predicted salary is between 30000 - 42000 £ per year.
Our client is a trusted partner for businesses needing repairs and refurbishment of critical technical devices. We pride ourselves on precision, reliability, and customer satisfaction. Every device we return must meet the highest standards - and that's where you come in.
Role Purpose
As Quality Control Technician, you will be the final checkpoint before repaired devices are returned to customers. Your role is to verify repairs, ensure compliance with the company's standards, and provide feedback to technicians to drive continuous improvement. You'll monitor quality metrics, investigate recurring issues, and take ownership of ensuring every product meets or exceeds expectations.
Key Responsibilities
- Inspection & Testing
- Perform detailed checks on repaired/refurbished devices (functionality, appearance, compliance with SOPs).
- Validate that all repairs meet the company's quality standards and customer specifications.
- Use diagnostic tools and test scripts to confirm operational integrity.
- Feedback & Continuous Improvement
- Provide constructive feedback to workshop technicians on repair quality and adherence to SOPs.
- Identify trends in defects or rework and collaborate with the Operations Manager to implement corrective actions.
- Contribute to SOP updates and training based on quality findings.
- Documentation & Reporting
- Record inspection results accurately in the stock management system and QC logs.
- Maintain traceability for all devices inspected, including serial/IMEI numbers and test outcomes.
- Generate weekly quality reports and highlight recurring issues or process gaps.
- Customer Assurance
- Ensure all devices are packaged correctly and meet presentation standards before dispatch.
- Act as the gatekeeper for quality - no device leaves the company without your approval.
Key KPIs
- First-time pass rate (target = 98%)
- Reduction in rework and returns
- Timely completion of QC checks within SLA
- Accuracy of QC documentation
Skills & Experience (Essential)
- Previous experience in quality control, technical inspection, or repair validation.
- Strong understanding of electronic devices and diagnostic testing.
- Excellent attention to detail and ability to spot inconsistencies.
- Confident communicator - able to give clear, constructive feedback.
- Competent with Excel and stock management systems for logging and reporting.
- Proactive mindset with a passion for continuous improvement.
Desirable
- Experience in repairs/refurbishment environments.
- Familiarity with Lean/5S principles and root cause analysis.
- Ability to write or update SOPs.
What We Offer
- Competitive salary
- Training on the company's processes and device categories
- Opportunity to influence quality standards and operational excellence
- A dynamic, purpose-driven team environment
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Locations
Quality Control Technician in Kent, Sevenoaks employer: Blue Arrow - Maidstone
Contact Detail:
Blue Arrow - Maidstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Control Technician in Kent, Sevenoaks
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role of a Quality Control Technician. Practise articulating your past successes in quality control and how you can contribute to their standards.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Quality Control Technician in Kent, Sevenoaks
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in quality control and technical inspection. We want to see how your skills align with our need for precision and reliability, so don’t hold back on showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about quality assurance and how you can contribute to our mission of customer satisfaction. Keep it concise but impactful!
Showcase Your Attention to Detail: As a Quality Control Technician, attention to detail is key. In your application, highlight specific examples where your keen eye has made a difference in previous roles. We love seeing how you’ve caught issues before they became problems!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we value highly!
How to prepare for a job interview at Blue Arrow - Maidstone
✨Know Your Stuff
Make sure you brush up on your knowledge of quality control processes and the specific standards the company adheres to. Familiarise yourself with common diagnostic tools and testing methods used in the industry, as this will show that you're serious about the role.
✨Showcase Your Attention to Detail
During the interview, be prepared to discuss examples where your attention to detail made a difference. Whether it’s spotting inconsistencies in a product or improving a process, having concrete examples will demonstrate your capability as a Quality Control Technician.
✨Communicate Clearly
As a Quality Control Technician, you'll need to provide feedback to technicians. Practice articulating your thoughts clearly and constructively. You might even want to role-play giving feedback during your prep to ensure you come across as confident and professional.
✨Be Proactive About Improvement
Show your passion for continuous improvement by discussing any past experiences where you identified issues and implemented solutions. This could be anything from suggesting updates to SOPs to streamlining a process. Companies love candidates who take initiative!
