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- Tasks: Assist customers, issue tickets, and ensure safety at the gateline.
- Company: Join a leading rail organisation that values diversity and teamwork.
- Benefits: Enjoy free rail travel, generous holidays, and a contributory pension scheme.
- Why this job: Make a difference in a dynamic environment while building a fulfilling career.
- Qualifications: Warm, engaging personality with strong communication skills; training provided.
- Other info: Flexible shifts available; commitment to diversity and inclusion.
The predicted salary is between 16000 - 20000 £ per year.
Location: Paisley Gilmour Street (Must be within a 45-minute travel distance)
Salary: 26,731 per annum Pro Rata + 3% commission
Contract: Permanent, 21.5 hours per week
Hours: Various shifts and weekend working
Looking for a role where you can thrive, grow, and make a difference? Join a leading organisation in the rail industry as a Station Gateline Assistant, where your passion for service can shine in a dynamic, people-first environment. This is more than a job - it's an opportunity to engage, connect, and build a fulfilling career with an employer that values diversity, teamwork, and professional development.
What You'll Be Doing:
- Provide customer information and assistance, including support for wheelchair users.
- Issue tickets in line with excess fares procedures using the relevant ticket-issuing equipment.
- Check tickets and supporting documents.
- Ensure the safe operation of the automatic gateline, including identifying safety hazards and opening gates when necessary.
- Maintain a safe environment around the gateline by cordoning off hazards and addressing minor spills.
- Operate the wide-aisle gate and ensure that the number of gates set for passenger flows in each direction is appropriate.
- Assist with customer direction and queue management to maintain smooth movement through the gateline area.
- Carry out queue-busting duties as required.
- Monitor queue lengths against pre-set limits and determine when to open all gates to improve flow rates.
- Empty ticket hoppers, dispose of collected tickets, and clean gates and associated equipment.
Who We're Looking For:
- Have a warm, engaging approach and love connecting with others.
- Excel in communication - building trust and rapport with passengers.
- Thrive in a supportive team culture while being confident working independently.
- Have the ability to manage ramps (training provided).
- Are motivated to learn and develop in a rewarding role.
Why Join Us? Because We Invest in You.
Working for a leading rail industry organisation comes with fantastic benefits designed to support work-life balance and career progression:
- Contributory Final Salary Pension Scheme - ensuring long-term financial security.
- Free & discounted rail travel - helping you and your family stay connected.
- Generous holiday allowance - so you have time for yourself and your loved ones.
- Enhanced family leave policies - including maternity, paternity, and adoption leave.
- Life insurance cover - equivalent to 4x your annual salary.
- Exclusive discounts - on shopping, fitness, and healthcare plans.
Commitment to Diversity & Inclusion
This organisation is dedicated to fostering a workplace where everyone feels valued, supported, and empowered. As a Top Employer and Leader in Diversity, we actively encourage applications from women, men, young people, LGBT+ individuals, people with disabilities, and those from ethnically diverse backgrounds.
Ready to embark on a career where your skills, passion, and individuality are celebrated? Apply today!
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Station Gateline Assistant - Part Time employer: Blue Arrow Ltd. Virtual Hub
Contact Detail:
Blue Arrow Ltd. Virtual Hub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Gateline Assistant - Part Time
✨Tip Number 1
Familiarise yourself with the rail industry and the specific services offered at Paisley Gilmour Street. Understanding the local area and the types of passengers you will encounter can help you provide better customer service.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios where you assist them as if they were passengers. This will help you build confidence in providing information and support.
✨Tip Number 3
Research common safety procedures related to gateline operations. Being knowledgeable about safety protocols will not only prepare you for the role but also demonstrate your commitment to maintaining a safe environment.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide valuable insights into the day-to-day responsibilities and what it takes to succeed as a Station Gateline Assistant.
We think you need these skills to ace Station Gateline Assistant - Part Time
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Station Gateline Assistant. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Personal Statement: Write a compelling personal statement that showcases your passion for customer service and your ability to connect with people. Mention any relevant experience in similar roles or environments.
Highlight Relevant Skills: Emphasise skills that are crucial for the role, such as communication, teamwork, and problem-solving. Provide specific examples from your past experiences that demonstrate these abilities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Blue Arrow Ltd. Virtual Hub
✨Show Your Passion for Customer Service
As a Station Gateline Assistant, your role revolves around providing excellent customer service. Be prepared to share examples of how you've successfully engaged with customers in the past and how you can bring that same enthusiasm to this position.
✨Demonstrate Teamwork and Independence
This role requires both teamwork and the ability to work independently. Highlight experiences where you've thrived in a team setting, as well as instances where you've taken initiative on your own. This will show that you're adaptable and can handle various situations.
✨Familiarise Yourself with Safety Procedures
Safety is paramount in the rail industry. Brush up on general safety protocols and be ready to discuss how you would handle potential hazards at the gateline. Showing that you understand the importance of safety will impress your interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage queues or assist passengers. Think of specific scenarios you might encounter and how you would address them. This preparation will help you respond confidently during the interview.
