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- Tasks: Assist customers, issue tickets, and ensure safety at the gateline.
- Company: Join a leading rail organisation that values diversity and teamwork.
- Benefits: Enjoy free rail travel, generous holidays, and a contributory pension scheme.
- Why this job: Make a difference in a dynamic environment while building a rewarding career.
- Qualifications: Warm, engaging personality with strong communication skills; training provided.
- Other info: Diversity and inclusion are at the heart of our workplace culture.
The predicted salary is between 22700 - 26700 £ per year.
Location: Glasgow Central (Must be within a 45-minute travel distance)
Salary: 26,731 per annum + 3% commission
Contract: Permanent, 35 hours per week
Hours: Various shifts and weekend working
Looking for a role where you can thrive, grow, and make a difference? Join a leading organisation in the rail industry as a Station Gateline Assistant, where your passion for service can shine in a dynamic, people-first environment. This is more than a job - it's an opportunity to engage, connect, and build a fulfilling career with an employer that values diversity, teamwork, and professional development.
What You'll Be Doing:
- Provide customer information and assistance, including support for wheelchair users.
- Issue tickets in line with excess fares procedures using the relevant ticket-issuing equipment.
- Check tickets and supporting documents.
- Ensure the safe operation of the automatic gateline, including identifying safety hazards and opening gates when necessary.
- Maintain a safe environment around the gateline by cordoning off hazards and addressing minor spills.
- Operate the wide-aisle gate and ensure that the number of gates set for passenger flows in each direction is appropriate.
- Assist with customer direction and queue management to maintain smooth movement through the gateline area.
- Carry out queue-busting duties as required.
- Monitor queue lengths against pre-set limits and determine when to open all gates to improve flow rates.
- Empty ticket hoppers, dispose of collected tickets, and clean gates and associated equipment.
Who We're Looking For:
- We welcome applicants who have a warm, engaging approach and love connecting with others.
- Excel in communication - building trust and rapport with passengers.
- Thrive in a supportive team culture while being confident working independently.
- Have the ability to manage ramps (training provided).
- Are motivated to learn and develop in a rewarding role.
Why Join Us? Because We Invest in You.
Working for a leading rail industry organisation comes with fantastic benefits designed to support work-life balance and career progression:
- Contributory Final Salary Pension Scheme - ensuring long-term financial security.
- Free & discounted rail travel - helping you and your family stay connected.
- Generous holiday allowance - so you have time for yourself and your loved ones.
- Enhanced family leave policies - including maternity, paternity, and adoption leave.
- Life insurance cover - equivalent to 4x your annual salary.
- Exclusive discounts - on shopping, fitness, and healthcare plans.
Commitment to Diversity & Inclusion
This organisation is dedicated to fostering a workplace where everyone feels valued, supported, and empowered. As a Top Employer and Leader in Diversity, we actively encourage applications from women, men, young people, LGBT+ individuals, people with disabilities, and those from ethnically diverse backgrounds.
Ready to embark on a career where your skills, passion, and individuality are celebrated? Apply today!
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Station Gateline Assistant employer: Blue Arrow Ltd. Virtual Hub
Contact Detail:
Blue Arrow Ltd. Virtual Hub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Gateline Assistant
✨Tip Number 1
Familiarise yourself with the Glasgow Central station layout and operations. Understanding the flow of passengers and the location of ticketing equipment will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by volunteering or working in roles that require interaction with the public. This experience will highlight your ability to engage with passengers and manage queues effectively.
✨Tip Number 3
Research the company’s commitment to diversity and inclusion. Be prepared to discuss how you can contribute to a supportive team culture and promote a welcoming environment for all passengers.
✨Tip Number 4
Practice situational responses to common scenarios you might face as a Station Gateline Assistant, such as assisting wheelchair users or managing busy queues. This will help you feel more confident during the interview process.
We think you need these skills to ace Station Gateline Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Station Gateline Assistant. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Personal Statement: Write a compelling personal statement that showcases your passion for customer service and your ability to connect with others. Use specific examples from your past experiences to demonstrate your suitability for the role.
Highlight Relevant Skills: Make sure to emphasise skills that are particularly relevant to the position, such as communication, teamwork, and problem-solving abilities. Mention any experience you have in customer-facing roles or environments.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Blue Arrow Ltd. Virtual Hub
✨Show Your People Skills
As a Station Gateline Assistant, your ability to connect with passengers is crucial. Be prepared to share examples of how you've successfully engaged with customers in the past, highlighting your warm and engaging approach.
✨Demonstrate Safety Awareness
Safety is a top priority in this role. Familiarise yourself with common safety hazards related to gatelines and be ready to discuss how you would handle such situations to ensure a safe environment for both staff and passengers.
✨Highlight Teamwork and Independence
This position requires both teamwork and the ability to work independently. Think of instances where you've thrived in a team setting, as well as times when you've taken initiative on your own, and be ready to discuss these experiences.
✨Express Your Willingness to Learn
The organisation values personal development, so convey your motivation to learn and grow in the role. Share any relevant training or skills you've acquired in the past and express enthusiasm for future opportunities.
