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For Companies At a Glance
- Tasks: Engage with passengers, check tickets, and provide customer support on trains.
- Company: Join ScotRail, a leading rail organisation committed to diversity and professional growth.
- Benefits: Enjoy free rail travel, generous holidays, and a contributory pension scheme.
- Why this job: Make a difference in people's journeys while developing your career in a supportive environment.
- Qualifications: Warm personality, strong communication skills, and a willingness to learn; training provided.
- Other info: Flexible shifts and a commitment to diversity make this role unique.
The predicted salary is between 28000 - 38000 £ per year.
A Rewarding Career in Rail Travel
Location: Dalmuir (Must be within a 45-minute travel distance)
Salary: 33,066 per annum + 3% commission
Contract: Permanent, 35 hours per week
Hours: Various shifts and weekend working
Looking for a role where you can thrive, grow, and make a difference? Join a leading organisation in the rail industry as an On-Train Ticket Examiner, where your passion for service can shine in a dynamic, people-first environment. This is more than a job - it's an opportunity to engage, connect, and build a fulfilling career with an employer that values diversity, teamwork, and professional development.
What You'll Be Doing:
- Ticketing & Transactions - Checking and issuing tickets, handling cash and card payments.
- Train Patrol & Customer Support - Managing crowded conditions, assisting passengers, and resolving travel concerns.
- Accessibility Assistance - Supporting passengers with disabilities as they board and alight trains, including using a portable ramp (weighing up to 15kg) when required.
Your ability to stay calm, organised, and adaptable is key to ensuring a smooth and positive journey for everyone.
Who We're Looking For:
- Have a warm, engaging approach and love connecting with others.
- Excel in communication - building trust and rapport with passengers.
- Thrive in a supportive team culture while being confident working independently.
- Have the ability to manage ramps (training provided).
- Are motivated to learn and develop in a rewarding role.
Why Join Us? Because We Invest in You.
Working for a leading rail industry organisation comes with fantastic benefits designed to support work-life balance and career progression:
- Contributory Final Salary Pension Scheme - ensuring long-term financial security.
- Free & discounted rail travel - helping you and your family stay connected.
- Generous holiday allowance - so you have time for yourself and your loved ones.
- Enhanced family leave policies - including maternity, paternity, and adoption leave.
- Life insurance cover - equivalent to 4x your annual salary.
- Exclusive discounts - on shopping, fitness, and healthcare plans.
Commitment to Diversity & Inclusion
This organisation is dedicated to fostering a workplace where everyone feels valued, supported, and empowered. As a Top Employer and Leader in Diversity, we actively encourage applications from women, men, young people, LGBT+ individuals, people with disabilities, and those from ethnically diverse backgrounds.
Ready to embark on a career where your skills, passion, and individuality are celebrated? Apply today!
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
On Train Ticket Examiner employer: Blue Arrow Ltd. Virtual Hub
Contact Detail:
Blue Arrow Ltd. Virtual Hub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On Train Ticket Examiner
✨Tip Number 1
Familiarise yourself with ScotRail's services and values. Understanding their commitment to customer service and diversity will help you align your approach during interviews and discussions.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you build confidence in connecting with passengers and handling various situations that may arise on the train.
✨Tip Number 3
Research common challenges faced by ticket examiners and think about how you would handle them. Being prepared with solutions will demonstrate your problem-solving abilities and readiness for the role.
✨Tip Number 4
Network with current or former employees of ScotRail if possible. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
We think you need these skills to ace On Train Ticket Examiner
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the On-Train Ticket Examiner position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Personal Statement: Write a compelling personal statement that showcases your passion for customer service and your ability to connect with people. Use specific examples from your past experiences to demonstrate how you embody the qualities they are looking for.
Highlight Relevant Skills: Make sure to emphasise skills that are crucial for this role, such as communication, adaptability, and teamwork. Mention any experience you have in customer-facing roles or situations where you had to manage challenging circumstances.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is essential for the role.
How to prepare for a job interview at Blue Arrow Ltd. Virtual Hub
✨Show Your People Skills
As an On-Train Ticket Examiner, your ability to connect with passengers is crucial. During the interview, share examples of how you've successfully engaged with customers in the past, highlighting your warm and approachable nature.
✨Demonstrate Problem-Solving Abilities
The role involves managing crowded conditions and resolving travel concerns. Be prepared to discuss scenarios where you've had to think on your feet and find solutions quickly, showcasing your adaptability and calmness under pressure.
✨Highlight Teamwork Experience
This position thrives in a supportive team culture. Talk about your experiences working in teams, emphasising how you contribute to a positive environment and support your colleagues, as well as how you can work independently when needed.
✨Express Willingness to Learn
The organisation values professional development, so convey your eagerness to learn and grow in the role. Discuss any relevant training or skills you've acquired in the past and how you're looking forward to further development opportunities.
