Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with passengers, check tickets, and provide customer support on trains.
- Company: Join ScotRail, a leading rail organisation committed to diversity and professional growth.
- Benefits: Enjoy free rail travel, generous holidays, and a contributory pension scheme.
- Why this job: Make a difference in people's journeys while developing your career in a supportive environment.
- Qualifications: Warm, engaging personality with strong communication skills; training provided for specific tasks.
- Other info: Flexible shifts available; must be within 45 minutes of Gourock.
The predicted salary is between 27000 - 40000 £ per year.
A Rewarding Career in Rail Travel
Location: Gourock (Must be within a 45-minute travel distance)
Salary: 33,066 per annum + 3% commission
Contract: Permanent, 35 hours per week
Hours: Various shifts and weekend working
Looking for a role where you can thrive, grow, and make a difference? Join a leading organisation in the rail industry as an On-Train Ticket Examiner, where your passion for service can shine in a dynamic, people-first environment. This is more than a job - it's an opportunity to engage, connect, and build a fulfilling career with an employer that values diversity, teamwork, and professional development.
What You'll Be Doing:
- Ticketing & Transactions - Checking and issuing tickets, handling cash and card payments.
- Train Patrol & Customer Support - Managing crowded conditions, assisting passengers, and resolving travel concerns.
- Accessibility Assistance - Supporting passengers with disabilities as they board and alight trains, including using a portable ramp (weighing up to 15kg) when required.
Your ability to stay calm, organised, and adaptable is key to ensuring a smooth and positive journey for everyone.
Who We're Looking For:
- Have a warm, engaging approach and love connecting with others.
- Excel in communication - building trust and rapport with passengers.
- Thrive in a supportive team culture while being confident working independently.
- Have the ability to manage ramps (training provided).
- Are motivated to learn and develop in a rewarding role.
Why Join Us? Because We Invest in You.
Working for a leading rail industry organisation comes with fantastic benefits designed to support work-life balance and career progression:
- Contributory Final Salary Pension Scheme - ensuring long-term financial security.
- Free & discounted rail travel - helping you and your family stay connected.
- Generous holiday allowance - so you have time for yourself and your loved ones.
- Enhanced family leave policies - including maternity, paternity, and adoption leave.
- Life insurance cover - equivalent to 4x your annual salary.
- Exclusive discounts - on shopping, fitness, and healthcare plans.
Commitment to Diversity & Inclusion
This organisation is dedicated to fostering a workplace where everyone feels valued, supported, and empowered. As a Top Employer and Leader in Diversity, we actively encourage applications from women, men, young people, LGBT+ individuals, people with disabilities, and those from ethnically diverse backgrounds.
Ready to embark on a career where your skills, passion, and individuality are celebrated? Apply today!
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
On Train Ticket Examiner employer: Blue Arrow Ltd. Virtual Hub
Contact Detail:
Blue Arrow Ltd. Virtual Hub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On Train Ticket Examiner
✨Tip Number 1
Familiarise yourself with the ScotRail services and routes. Understanding the areas you will be working in and the common passenger queries can help you stand out during the interview process.
✨Tip Number 2
Practice your customer service skills by engaging with people in various settings. Whether it's volunteering or part-time work, showcasing your ability to connect with others will demonstrate your suitability for this role.
✨Tip Number 3
Prepare to discuss scenarios where you've had to manage stressful situations or resolve conflicts. This role requires calmness and adaptability, so having examples ready will show you're equipped for the challenges.
✨Tip Number 4
Research the company's commitment to diversity and inclusion. Being able to articulate how you align with these values can set you apart as a candidate who fits well within their culture.
We think you need these skills to ace On Train Ticket Examiner
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an On-Train Ticket Examiner. Familiarise yourself with ticketing processes, customer support, and accessibility assistance to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or roles that required strong communication skills. Mention specific examples where you successfully managed customer interactions or resolved issues.
Showcase Your Soft Skills: This role requires a warm and engaging approach. Use your application to demonstrate your interpersonal skills, adaptability, and ability to work both independently and as part of a team.
Tailor Your Application: Make sure to customise your CV and cover letter for this specific position. Refer to the job description and align your skills and experiences with the qualities the company is looking for, such as teamwork and a passion for service.
How to prepare for a job interview at Blue Arrow Ltd. Virtual Hub
✨Show Your People Skills
As an On-Train Ticket Examiner, your ability to connect with passengers is crucial. During the interview, share examples of how you've successfully engaged with customers in the past, highlighting your warm and approachable nature.
✨Demonstrate Problem-Solving Abilities
The role involves managing crowded conditions and resolving travel concerns. Be prepared to discuss situations where you've had to think on your feet and find solutions quickly, showcasing your adaptability and calmness under pressure.
✨Highlight Teamwork Experience
This position thrives in a supportive team culture. Talk about your experiences working in teams, emphasising how you contribute to a positive environment and support your colleagues, as well as how you can work independently when needed.
✨Express Your Willingness to Learn
The organisation values professional development, so convey your eagerness to learn and grow in the role. Discuss any relevant training or skills you've acquired and how you plan to continue developing your abilities as an On-Train Ticket Examiner.
