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For Companies At a Glance
- Tasks: Engage with passengers, check tickets, and provide customer support on trains.
- Company: Join ScotRail, a leading rail organisation committed to diversity and professional growth.
- Benefits: Enjoy free rail travel, generous holidays, and a contributory pension scheme.
- Why this job: Make a difference in people's journeys while developing your career in a supportive environment.
- Qualifications: Warm, engaging personality with strong communication skills; training provided for specific tasks.
- Other info: Flexible shifts available; must be within 45 minutes of Ayr.
The predicted salary is between 27000 - 40000 £ per year.
On-Train Ticket Examiner - A Rewarding Career in Rail Travel
Location: Ayr (Must be within a 45-minute travel distance)
Salary: 33,066 per annum + 3% commission
Contract: Permanent, 35 hours per week
Hours: Various shifts and weekend working
Looking for a role where you can thrive, grow, and make a difference? Join a leading organisation in the rail industry as an On-Train Ticket Examiner, where your passion for service can shine in a dynamic, people-first environment. This is more than a job - it's an opportunity to engage, connect, and build a fulfilling career with an employer that values diversity, teamwork, and professional development.
What You'll Be Doing:
- Ticketing & Transactions - Checking and issuing tickets, handling cash and card payments.
- Train Patrol & Customer Support - Managing crowded conditions, assisting passengers, and resolving travel concerns.
- Accessibility Assistance - Supporting passengers with disabilities as they board and alight trains, including using a portable ramp (weighing up to 15kg) when required.
Your ability to stay calm, organised, and adaptable is key to ensuring a smooth and positive journey for everyone.
Who We're Looking For:
- Have a warm, engaging approach and love connecting with others.
- Excel in communication - building trust and rapport with passengers.
- Thrive in a supportive team culture while being confident working independently.
- Have the ability to manage ramps (training provided).
- Are motivated to learn and develop in a rewarding role.
Why Join Us? Because We Invest in You.
Working for a leading rail industry organisation comes with fantastic benefits designed to support work-life balance and career progression:
- Contributory Final Salary Pension Scheme - ensuring long-term financial security.
- Free & discounted rail travel - helping you and your family stay connected.
- Generous holiday allowance - so you have time for yourself and your loved ones.
- Enhanced family leave policies - including maternity, paternity, and adoption leave.
- Life insurance cover - equivalent to 4x your annual salary.
- Exclusive discounts - on shopping, fitness, and healthcare plans.
Commitment to Diversity & Inclusion
This organisation is dedicated to fostering a workplace where everyone feels valued, supported, and empowered. As a Top Employer and Leader in Diversity, we actively encourage applications from women, men, young people, LGBT+ individuals, people with disabilities, and those from ethnically diverse backgrounds.
Ready to embark on a career where your skills, passion, and individuality are celebrated? Apply today!
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
On Train Ticket Examiner employer: Blue Arrow Ltd. Virtual Hub
Contact Detail:
Blue Arrow Ltd. Virtual Hub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On Train Ticket Examiner
✨Tip Number 1
Familiarise yourself with the ScotRail services and routes. Understanding the areas you will be working in and the common passenger queries can help you stand out during the interview process.
✨Tip Number 2
Practice your customer service skills by engaging with people in various settings. This role requires a warm and engaging approach, so demonstrating your ability to connect with others will be crucial.
✨Tip Number 3
Be prepared to discuss scenarios where you've had to manage stressful situations or resolve conflicts. Highlighting your adaptability and calmness under pressure will resonate well with the hiring team.
✨Tip Number 4
Show your enthusiasm for learning and development. Mention any relevant training or skills you are eager to acquire, especially regarding accessibility assistance, as this is a key part of the role.
We think you need these skills to ace On Train Ticket Examiner
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an On-Train Ticket Examiner. Familiarise yourself with ticketing processes, customer support, and accessibility assistance to tailor your application accordingly.
Highlight Relevant Skills: In your CV and cover letter, emphasise your communication skills, ability to work in a team, and experience in customer service. Mention any previous roles where you've had to manage cash transactions or assist customers, especially in busy environments.
Show Your Passion for Service: Demonstrate your enthusiasm for providing excellent customer service in your application. Share specific examples of how you've positively impacted customer experiences in past roles, as this aligns with the company's values.
Tailor Your Application: Customise your CV and cover letter to reflect the job description. Use keywords from the job posting, such as 'team culture', 'supportive environment', and 'adaptability', to show that you are a perfect fit for the role.
How to prepare for a job interview at Blue Arrow Ltd. Virtual Hub
✨Show Your Passion for Customer Service
As an On-Train Ticket Examiner, your role revolves around providing excellent customer service. Be sure to express your enthusiasm for helping passengers and share any relevant experiences where you've gone above and beyond to assist others.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Prepare examples of how you've built rapport with customers or resolved conflicts in the past. This will showcase your ability to connect with passengers and handle various situations calmly.
✨Highlight Your Adaptability
The job requires you to manage crowded conditions and assist passengers with disabilities. Share instances where you've had to adapt quickly to changing circumstances, demonstrating your ability to stay organised and composed under pressure.
✨Research the Company Culture
Understanding the company's commitment to diversity and inclusion can give you an edge. Familiarise yourself with their values and be ready to discuss how you align with their mission to create a welcoming environment for all passengers.
