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- Tasks: Assist customers, issue tickets, and ensure smooth operations at the gateline.
- Company: Leading rail organisation committed to diversity and professional growth.
- Benefits: Competitive salary, free rail travel, generous holidays, and life insurance.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Warm personality, strong communication skills, and a desire to learn.
- Other info: Flexible shifts with opportunities for career progression.
The predicted salary is between 22700 - 26700 £ per year.
A Rewarding Career in Rail Travel
Location: Inverness (Must be within a 45-minute travel distance)
Salary: 26,731 per annum, 3% commission
Contract: Permanent, 35 hours per week
Hours: Various shifts and weekend working
Looking for a role where you can thrive, grow, and make a difference? Join a leading organisation in the rail industry as a Station Gateline Assistant, where your passion for service can shine in a dynamic, people-first environment. This is more than a job - it's an opportunity to engage, connect, and build a fulfilling career with an employer that values diversity, teamwork, and professional development.
What You'll Be Doing:
- Provide customer information and assistance, including support for wheelchair users.
- Issue tickets in line with excess fares procedures using the relevant ticket-issuing equipment.
- Check tickets and supporting documents.
- Ensure the safe operation of the automatic gateline, including identifying safety hazards and opening gates when necessary.
- Maintain a safe environment around the gateline by cordoning off hazards and addressing minor spills.
- Operate the wide-aisle gate and ensure that the number of gates set for passenger flows in each direction is appropriate.
- Assist with customer direction and queue management to maintain smooth movement through the gateline area.
- Carry out queue-busting duties as required.
- Monitor queue lengths against pre-set limits and determine when to open all gates to improve flow rates.
- Empty ticket hoppers, dispose of collected tickets, and clean gates and associated equipment.
Who We're Looking For:
- We welcome applicants who have a warm, engaging approach and love connecting with others.
- Excel in communication - building trust and rapport with passengers.
- Thrive in a supportive team culture while being confident working independently.
- Have the ability to manage ramps (training provided).
- Are motivated to learn and develop in a rewarding role.
Why Join Us?
Because We Invest in You. Working for a leading rail industry organisation comes with fantastic benefits designed to support work-life balance and career progression:
- Contributory Final Salary Pension Scheme - ensuring long-term financial security.
- Free & discounted rail travel - helping you and your family stay connected.
- Generous holiday allowance - so you have time for yourself and your loved ones.
- Enhanced family leave policies - including maternity, paternity, and adoption leave.
- Life insurance cover - equivalent to 4x your annual salary.
- Exclusive discounts - on shopping, fitness, and healthcare plans.
Commitment to Diversity & Inclusion
This organisation is dedicated to fostering a workplace where everyone feels valued, supported, and empowered. As a Top Employer and Leader in Diversity, we actively encourage applications from women, men, young people, LGBT individuals, people with disabilities, and those from ethnically diverse backgrounds.
Ready to embark on a career where your skills, passion, and individuality are celebrated? Apply today!
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Station Gateline Assistant - Inverness employer: Blue Arrow Ltd. Virtual Hub
Contact Detail:
Blue Arrow Ltd. Virtual Hub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Gateline Assistant - Inverness
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you connect your own experiences to what they care about, making you a more appealing candidate.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Show your passion for the role! During the interview, let your enthusiasm for rail travel and customer service come through. Share personal stories that highlight your skills and how they align with the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your interest in the position.
We think you need these skills to ace Station Gateline Assistant - Inverness
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your enthusiasm for customer service shine through. Share any experiences where you've gone the extra mile to help someone, as this aligns perfectly with our people-first approach.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match the role of a Station Gateline Assistant. Use keywords from the job description to show that you understand what we're looking for.
Be Yourself: We want to see the real you! Don’t be afraid to let your personality come through in your writing. A warm and engaging tone will resonate well with us and reflect the kind of approach we value in our team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can get to know you better right from the start!
How to prepare for a job interview at Blue Arrow Ltd. Virtual Hub
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Station Gateline Assistant. Familiarise yourself with ticketing procedures, customer service expectations, and safety protocols. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role is all about connecting with passengers, be prepared to share examples of how you've excelled in customer service. Think of situations where you've built rapport or resolved issues effectively. This will demonstrate your warm, engaging approach that the company values.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Practice responding to situations like managing queues or assisting wheelchair users. This will help you articulate your problem-solving skills and ability to maintain a safe and smooth environment at the gateline.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team culture, training opportunities, or how the company supports diversity and inclusion. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
