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- Tasks: Support employees through consultations and manage queries in a fast-paced environment.
- Company: Join a supportive team dedicated to employee relations and professional growth.
- Benefits: Enjoy a competitive salary and the chance to develop your HR skills.
- Why this job: Make a real impact by helping employees during challenging times in a dynamic workplace.
- Qualifications: GCSEs in Maths and English, experience in employee relations, and strong communication skills required.
- Other info: This is a temporary role for 5 months, perfect for gaining valuable HR experience.
The predicted salary is between 24000 - 36000 £ per year.
We are currently supporting our client with the recruitment of an ER Advisor to work in the Clyde area. If you are seeking a new opportunity, then we would love to hear from you.
Salary: Based on 30,000 per annum
Location: On-site, G84 postcode area
Hours: Monday to Friday, 37.5hrs a week
Contract: Temporary, 5 months
KEY PURPOSE OF THE ROLE:
As an adviser you will be the main point of contact for employees, holding individual consultation meetings relating to contract restructuring activities. You will provide a professional and compassionate consultation experience for impacted employees and manage end-to-end and timely closure of consultations, utilising the ER Admin and escalating concerns to the ER Case Manager. This will involve working with a high volume of consultation meetings in a busy, complex and fast paced unionised environment.
KEY RESPONSIBILITIES:
- The Advisors are required to capture and track all requests & queries raised in the consultation meetings and manage re-assignment of queries to the ER Case Manager as required to provide effective case management.
- Ensure all activities are accurately logged on the People Services case management system, updated regularly and documents stored in employee files as required.
- Work with sensitive data in line with data protection legislation.
- Demonstrate a high level of empathy and patience using the customer first approach.
- Use defined procedures, knowledge base and policies when providing service to the employee/partner. Follow through on commitments and take responsibility to achieve results.
KEY SKILLS / EXPERIENCE REQUIRED:
- Numerate and literate, with GCSEs in Maths and English grade A-C or equivalent.
- Must be able to demonstrate experience in Employee relations within a Customer Service Environment.
- CIPD is desirable but not essential.
- Have excellent communication skills, be flexible and friendly, with a high level of self-motivation & initiative.
- Required to manage time effectively in order to complete heavy workload and meet deadlines.
- Proactive, resourceful and efficient, with a high level of professionalism and confidentiality.
- Strong knowledge of MS Office, including Word, Excel, and Outlook.
- Be able to work in a high-pressure environment.
- Ability to hold SC security clearance is essential.
For more information apply today!! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
HR Advisor employer: Blue Arrow Ltd. Virtual Hub
Contact Detail:
Blue Arrow Ltd. Virtual Hub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Advisor
✨Tip Number 1
Familiarise yourself with the key responsibilities of the HR Advisor role. Understanding the nuances of managing consultation meetings and tracking queries will help you demonstrate your knowledge during any discussions with us.
✨Tip Number 2
Brush up on your communication skills, as they are crucial for this position. Practising how to convey empathy and professionalism in various scenarios can set you apart when interacting with potential colleagues.
✨Tip Number 3
Get comfortable with data protection legislation and case management systems. Being able to discuss how you would handle sensitive information responsibly will show us that you take confidentiality seriously.
✨Tip Number 4
Prepare examples from your past experiences that highlight your ability to work under pressure and manage a heavy workload. We appreciate candidates who can share real-life situations where they've successfully navigated challenges.
We think you need these skills to ace HR Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the HR Advisor position. Tailor your application to highlight your relevant experience in employee relations and customer service.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in employee relations, communication skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage consultations effectively.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain why you are a good fit. Mention specific experiences that align with the job requirements, such as handling sensitive data or working in a fast-paced environment.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for an HR Advisor role.
How to prepare for a job interview at Blue Arrow Ltd. Virtual Hub
✨Understand Employee Relations
Make sure you have a solid grasp of employee relations principles. Familiarise yourself with common issues that arise in consultation meetings and be prepared to discuss how you would handle them with empathy and professionalism.
✨Showcase Your Communication Skills
As an HR Advisor, communication is key. Practice articulating your thoughts clearly and confidently. Be ready to provide examples of how you've effectively communicated in previous roles, especially in sensitive situations.
✨Demonstrate Your Organisational Skills
Given the high volume of consultations, it's crucial to show that you can manage your time effectively. Prepare to discuss your methods for tracking queries and managing workloads, perhaps by sharing specific tools or techniques you use.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities in real-life situations. Think of examples from your past experiences where you successfully navigated complex employee relations issues and be ready to share those stories.
