Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers, issue tickets, and ensure smooth operations at the gateline.
- Company: Leading rail organisation with a focus on diversity and teamwork.
- Benefits: Competitive salary, free rail travel, generous holidays, and life insurance.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Warm personality, strong communication skills, and a desire to learn.
- Other info: Great career progression opportunities in a supportive environment.
The predicted salary is between 22700 - 26700 £ per year.
A Rewarding Career in Rail Travel
Location: Glasgow Central (Must be within a 45-minute travel distance)
Salary: 26,731 per annum, 3% commission
Contract: Permanent, 35 hours per week
Hours: Various shifts and weekend working
Looking for a role where you can thrive, grow, and make a difference? Join a leading organisation in the rail industry as a Station Gateline Assistant, where your passion for service can shine in a dynamic, people-first environment. This is more than a job - it's an opportunity to engage, connect, and build a fulfilling career with an employer that values diversity, teamwork, and professional development.
What You’ll Be Doing:
- Provide customer information and assistance, including support for wheelchair users.
- Issue tickets in line with excess fares procedures using the relevant ticket-issuing equipment.
- Check tickets and supporting documents.
- Ensure the safe operation of the automatic gateline, including identifying safety hazards and opening gates when necessary.
- Maintain a safe environment around the gateline by cordoning off hazards and addressing minor spills.
- Operate the wide-aisle gate and ensure that the number of gates set for passenger flows in each direction is appropriate.
- Assist with customer direction and queue management to maintain smooth movement through the gateline area.
- Carry out queue-busting duties as required.
- Monitor queue lengths against pre-set limits and determine when to open all gates to improve flow rates.
- Empty ticket hoppers, dispose of collected tickets, and clean gates and associated equipment.
Who We’re Looking For:
- Have a warm, engaging approach and love connecting with others.
- Excel in communication - building trust and rapport with passengers.
- Thrive in a supportive team culture while being confident working independently.
- Have the ability to manage ramps (training provided).
- Are motivated to learn and develop in a rewarding role.
Why Join Us?
Because We Invest in You. Working for a leading rail industry organisation comes with fantastic benefits designed to support work-life balance and career progression:
- Contributory Final Salary Pension Scheme - ensuring long-term financial security.
- Free & discounted rail travel - helping you and your family stay connected.
- Generous holiday allowance - so you have time for yourself and your loved ones.
- Enhanced family leave policies - including maternity, paternity, and adoption leave.
- Life insurance cover - equivalent to 4x your annual salary.
- Exclusive discounts - on shopping, fitness, and healthcare plans.
Commitment to Diversity & Inclusion
This organisation is dedicated to fostering a workplace where everyone feels valued, supported, and empowered. As a Top Employer and Leader in Diversity, we actively encourage applications from women, men, young people, LGBT individuals, people with disabilities, and those from ethnically diverse backgrounds.
Ready to embark on a career where your skills, passion, and individuality are celebrated? Apply today!
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Station Gateline Assistant - Glasgow Central employer: Blue Arrow Ltd. Virtual Hub
Contact Detail:
Blue Arrow Ltd. Virtual Hub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Gateline Assistant - Glasgow Central
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you connect your own experiences with what they stand for, making you a more appealing candidate.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show your passion for service! As a Station Gateline Assistant, you'll be interacting with passengers all day. Share examples of how you've gone above and beyond for customers in the past to demonstrate your commitment to excellent service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Station Gateline Assistant - Glasgow Central
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you connect with others and make a difference in their day-to-day experiences.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that match the Station Gateline Assistant role. We love seeing how your background aligns with our values and the job description.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Remember, less is often more!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're serious about joining us!
How to prepare for a job interview at Blue Arrow Ltd. Virtual Hub
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Station Gateline Assistant. Familiarise yourself with ticketing procedures, customer service expectations, and safety protocols. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your People Skills
Since this role is all about connecting with passengers, be prepared to demonstrate your communication skills. Think of examples where you've successfully engaged with customers or resolved issues. Highlight your warm, engaging approach and how you build trust and rapport with others.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. For instance, think about how you would handle a long queue or assist a passenger with a disability. Practising these scenarios can help you articulate your thought process during the interview.
✨Emphasise Your Team Spirit
This organisation values teamwork, so be ready to discuss your experiences working in a team environment. Share examples of how you've collaborated with colleagues to achieve common goals, and express your enthusiasm for contributing to a supportive team culture.
