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- Tasks: Convert spoken words into text and support vital communication for those in need.
- Company: Join Relay UK, a compassionate service dedicated to helping the deaf and hard of hearing.
- Benefits: Competitive pay, comprehensive training, career progression, and 28 days paid holiday.
- Other info: Flexible shifts available, with opportunities for overtime and professional growth.
- Why this job: Make a real difference with your typing skills while supporting essential communication.
- Qualifications: Must type 50 WPM with 98% accuracy; calm and empathetic communicators are ideal.
The predicted salary is between 29000 - 61000 £ per year.
Glasgow (G2 8LA)
£13.97 - £32.55 per hour (shift‑dependent)
37.5 hours per week | 5 days over 7 (including weekends & bank holidays)
Start Date: 26/05/2026
4 weeks full-time training (100% attendance required)
Relay UK is a vital service helping deaf, hard of hearing, and speech‑impaired individuals connect with emergency services, businesses, friends, and family. As a Relay UK Call Handler, your fast and accurate typing ensures every message is delivered clearly, safely, and in real time. This role is perfect for someone who is calm, compassionate, and confident under pressure and who has exceptional typing skills.
What You'll Be Doing:- Real-Time Communication: Convert spoken words into text instantly and accurately. Support Relay UK calls, Directory Enquiries (118500), and more.
- Communicating With Care: Stay calm, patient, and empathetic, especially during difficult or emotional calls. Provide a reliable lifeline for users who depend on you.
- Attention to Detail: Your precision keeps conversations flowing smoothly. Your accuracy ensures clarity and safety, especially in urgent situations.
- Outstanding Typing Skills (Essential): You MUST type 50 WPM at 98% accuracy. Typing will be tested during the application process.
- Key Attributes: Clear, empathetic communicator; Able to stay composed under pressure; Strong attention to detail; Able to follow processes and think critically.
- Competitive pay
- Overtime opportunities
- Fully paid, comprehensive training
- Career progression opportunities
- Access to the Blue Arrow training portal
- Pension scheme
- 28 days paid holiday
- Pre-screening Call & Typing Assessment (50 WPM & 98% Accuracy)
- Teams Interview
- Client Interview & typing assessment
- Pre-employment checks
- DBS References
If you want a role where your typing skills genuinely help people and where every word you type matters then apply today and become part of a team that keeps essential communication flowing. We proudly welcome applications from all backgrounds and strive to be an inclusive employer. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Relay UK Customer Service in Glasgow employer: Blue Arrow Ltd. Virtual Hub
Contact Detail:
Blue Arrow Ltd. Virtual Hub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relay UK Customer Service in Glasgow
✨Tip Number 1
Practice your typing skills before the assessment! We all know that typing fast and accurately is key for this role, so why not get a head start? Use online typing tests to boost your speed and accuracy – it’ll make a world of difference.
✨Tip Number 2
Stay calm during the interview process. We want you to show off your communication skills, especially under pressure. Take a deep breath, listen carefully, and respond thoughtfully – it’s all about showing your empathetic side!
✨Tip Number 3
Familiarise yourself with the Relay UK service. Understanding what we do will help you connect better during interviews. It shows you’re genuinely interested in making a difference and that you care about the people we serve.
✨Tip Number 4
Apply through our website! We’ve made it super easy for you to submit your application and showcase your skills. Plus, it’s a great way to stay updated on your application status and any upcoming opportunities.
We think you need these skills to ace Relay UK Customer Service in Glasgow
Some tips for your application 🫡
Show Off Your Typing Skills: Make sure to highlight your typing speed and accuracy in your application. We want to see that you can type 50 words per minute with 98% accuracy, so if you've got the skills, flaunt them!
Be Empathetic and Calm: In your written application, let us know how you handle pressure and communicate with care. Share examples of how you've stayed calm and supportive in challenging situations – it’s a big part of what we do!
Attention to Detail is Key: We love candidates who pay attention to detail. Make sure your application is free from typos and errors, as this reflects your ability to maintain clarity and safety in communication.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get you started on this exciting journey with Relay UK.
How to prepare for a job interview at Blue Arrow Ltd. Virtual Hub
✨Master Your Typing Skills
Since typing speed and accuracy are crucial for this role, practice your typing skills before the interview. Use online typing tests to ensure you can consistently hit 50 WPM with 98% accuracy. This will not only boost your confidence but also show your commitment to the job.
✨Show Empathy and Composure
During the interview, demonstrate your ability to stay calm and empathetic, especially when discussing challenging scenarios. Prepare examples from your past experiences where you handled difficult situations with patience and care, as this is key for a Relay UK Call Handler.
✨Know the Company and Its Mission
Familiarise yourself with Relay UK's mission and the importance of their services. Understanding how your role contributes to helping deaf and hard-of-hearing individuals will help you articulate your passion for the position and align your values with theirs.
✨Prepare for Practical Assessments
Expect practical assessments during the application process, including a typing test. Set aside time to practice under timed conditions to simulate the pressure of the assessment. This will help you feel more prepared and less anxious on the day.