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- Tasks: Assist passengers, manage ticketing, and ensure safety operations at the station.
- Company: Leading rail organisation in Aberdeen with a commitment to diversity.
- Benefits: Pension scheme, holiday allowance, and free rail travel.
- Why this job: Join a dynamic environment and make a difference in customer service.
- Qualifications: Excellent communication skills and a passion for engaging with the public.
- Other info: Inclusive workplace with opportunities for professional development.
The predicted salary is between 24000 - 36000 £ per year.
A leading rail organisation in Aberdeen is seeking a Station Gateline Assistant to provide exceptional customer service in a dynamic environment. The role involves assisting passengers, managing ticketing, and ensuring safety operations.
Candidates should have excellent communication skills and engage warmly with the public.
This position offers benefits including a pension scheme, holiday allowance, and free rail travel. Join an inclusive workplace committed to diversity and professional development.
Gateline Assistant: Customer Service & Rail Flow Champion employer: Blue Arrow Ltd. Virtual Hub
Contact Detail:
Blue Arrow Ltd. Virtual Hub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gateline Assistant: Customer Service & Rail Flow Champion
✨Tip Number 1
Get to know the company! Research their values and mission, especially around customer service and inclusivity. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role is all about engaging with the public, try role-playing common customer scenarios with friends or family. This will boost your confidence and help you respond warmly and effectively during the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and might even lead to a referral, which can really boost your chances of landing that Gateline Assistant role.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're serious about wanting to join our team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Gateline Assistant: Customer Service & Rail Flow Champion
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you've engaged with the public and handled various situations, so share specific examples that showcase your communication skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Gateline Assistant role. Mention how your skills align with the job description and why you’re excited about working with us in Aberdeen.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Blue Arrow Ltd. Virtual Hub
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Station Gateline Assistant. Familiarise yourself with ticketing processes, safety operations, and customer service expectations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role requires excellent communication, prepare examples of how you've successfully engaged with customers in the past. Think about situations where you resolved issues or provided exceptional service. Practising these scenarios will help you articulate your skills during the interview.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you would handle various situations that may arise at the station, such as dealing with difficult passengers or managing unexpected delays. Employers love candidates who can think on their feet, so come prepared with a few examples of how you've tackled challenges in previous roles.
✨Emphasise Your Commitment to Inclusivity
Since the organisation values diversity and inclusivity, be sure to express your commitment to these principles. Share any experiences you have working in diverse teams or how you’ve contributed to creating an inclusive environment. This will resonate well with the interviewers and align with the company’s values.
