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- Tasks: Deliver exceptional customer experiences and resolve queries across various channels.
- Company: Leading online retail brand focused on customer satisfaction.
- Benefits: £27,000 salary, hybrid working, structured training, and career growth.
- Other info: Hybrid work after training with opportunities for long-term career development.
- Why this job: Join a team that values customers and empowers you to make a difference.
- Qualifications: Passion for customer service, strong problem-solving skills, and excellent communication.
The predicted salary is between 27000 - 27000 £ per year.
Are you passionate about delivering exceptional customer experiences, not just fixing problems but understanding why they happen? Do you take ownership, think critically, and go the extra mile to make things right for the customer?
We're recruiting for a leading online retail brand that truly puts the customer at the heart of everything they do. In this role, you won't just resolve queries, you will play a key part in improving the overall customer journey by identifying issues, investigating root causes, and helping shape better outcomes.
Key Responsibilities
- Handle inbound and outbound customer queries across phone, email, live chat, and social media
- Guide customers confidently through their journey, providing clear, helpful advice
- Resolve issues efficiently while delivering a high-quality, empathetic customer experience
- Take ownership of problems and dig deeper to understand root causes to prevent repeat issues
- Work closely with suppliers and internal teams to ensure seamless service delivery
- Manage complaints with professionalism, empathy, and a solutions-focused mindset
What We're Looking For
- A genuine passion for putting customers first and doing the right thing
- Strong problem-solving skills, with the curiosity to ask 'why' and look beyond the surface
- Excellent communication and active listening abilities
- High attention to detail and the ability to manage multiple tasks effectively
- A positive, proactive attitude and team-oriented mindset
- Previous experience in customer service, contact centre, or retail support is preferred
Location & Working Pattern
- Based in Edinburgh (Stockbridge area)
- Hybrid working available after initial training, with 2 days working from home
- 4-week initial training period on-site
- 1 in 3 Saturdays required after training
Salary & Benefits
- £27,000 per annum
- Hybrid working model
- Structured training and onboarding programme
- Opportunity to build a long-term career in a customer-focused organisation
Why This Role?
This is more than a customer service role. It is an opportunity to be part of a business that treats its customers as its champions. If you are someone who cares about delivering meaningful experiences and improving how things are done, you will thrive here.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Specialist Customer Service Adviser in Edinburgh employer: Blue Arrow Ltd. Virtual Hub
Contact Detail:
Blue Arrow Ltd. Virtual Hub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Customer Service Adviser in Edinburgh
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Whether it's on the phone or through live chat, being clear and empathetic is key. Role-play with a friend or use online resources to sharpen your active listening and problem-solving abilities.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle different situations, like complaints or tricky queries. This will help you feel more confident during interviews and show that you can think critically on your feet.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join a company that values its customers and employees alike.
We think you need these skills to ace Specialist Customer Service Adviser in Edinburgh
Some tips for your application 🫡
Show Your Passion for Customers: When you're writing your application, let your passion for customer service shine through. Share specific examples of how you've gone the extra mile for customers in the past. We want to see that you genuinely care about delivering exceptional experiences!
Be Clear and Concise: Make sure your application is easy to read and straight to the point. Use clear language and avoid jargon. We appreciate a well-structured application that highlights your skills and experience without unnecessary fluff.
Highlight Problem-Solving Skills: Since this role involves digging deeper to understand issues, showcase your problem-solving abilities. Include instances where you've identified root causes and implemented solutions. We love candidates who think critically and take ownership of challenges!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team and putting customers first!
How to prepare for a job interview at Blue Arrow Ltd. Virtual Hub
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and customer service philosophy. Understand how they put customers first and be ready to discuss how you can contribute to that mission.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you’ve successfully resolved customer issues. Highlight your critical thinking and ownership in those situations, as this role requires digging deeper to understand root causes.
✨Practice Active Listening
During the interview, demonstrate your communication skills by actively listening to the interviewer. Respond thoughtfully to their questions and show that you value their input, which reflects the empathetic approach needed for this role.
✨Emphasise Your Team Spirit
This position involves working closely with suppliers and internal teams. Be ready to share instances where you collaborated effectively with others, showcasing your positive, proactive attitude and team-oriented mindset.