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- Tasks: Assist passengers, issue tickets, and ensure a safe and smooth gateline experience.
- Company: Leading rail industry organisation with a people-first culture.
- Benefits: Competitive salary, free rail travel, generous holidays, and career progression.
- Why this job: Make a difference in people's journeys while building a rewarding career.
- Qualifications: Warm personality, strong communication skills, and a desire to learn.
- Other info: Diverse and inclusive workplace with excellent support for personal growth.
The predicted salary is between 22700 - 26600 £ per year.
A Rewarding Career in Rail Travel
Location: Dundee (Must be within a 45-minute travel distance)
Salary: 26,731 per annum + 3% commission
Contract: Permanent, 35 hours per week
Hours: Various shifts and weekend working
Looking for a role where you can thrive, grow, and make a difference? Join a leading organisation in the rail industry as a Station Gateline Assistant, where your passion for service can shine in a dynamic, people-first environment. This is more than a job - it's an opportunity to engage, connect, and build a fulfilling career with an employer that values diversity, teamwork, and professional development.
What You’ll Be Doing:
- Provide customer information and assistance, including support for wheelchair users.
- Issue tickets in line with excess fares procedures using the relevant ticket-issuing equipment.
- Check tickets and supporting documents.
- Ensure the safe operation of the automatic gateline, including identifying safety hazards and opening gates when necessary.
- Maintain a safe environment around the gateline by cordoning off hazards and addressing minor spills.
- Operate the wide-aisle gate and ensure that the number of gates set for passenger flows in each direction is appropriate.
- Assist with customer direction and queue management to maintain smooth movement through the gateline area.
- Carry out queue-busting duties as required.
- Monitor queue lengths against pre-set limits and determine when to open all gates to improve flow rates.
- Empty ticket hoppers, dispose of collected tickets, and clean gates and associated equipment.
Who We’re Looking For:
- We welcome applicants who have a warm, engaging approach and love connecting with others.
- Excel in communication - building trust and rapport with passengers.
- Thrive in a supportive team culture while being confident working independently.
- Have the ability to manage ramps (training provided).
- Are motivated to learn and develop in a rewarding role.
Why Join Us?
Because We Invest in You. Working for a leading rail industry organisation comes with fantastic benefits designed to support work-life balance and career progression:
- Contributory Final Salary Pension Scheme - ensuring long-term financial security.
- Free & discounted rail travel - helping you and your family stay connected.
- Generous holiday allowance - so you have time for yourself and your loved ones.
- Enhanced family leave policies - including maternity, paternity, and adoption leave.
- Life insurance cover - equivalent to 4x your annual salary.
- Exclusive discounts - on shopping, fitness, and healthcare plans.
Commitment to Diversity & Inclusion
This organisation is dedicated to fostering a workplace where everyone feels valued, supported, and empowered. As a Top Employer and Leader in Diversity, we actively encourage applications from women, men, young people, LGBT individuals, people with disabilities, and those from ethnically diverse backgrounds.
Ready to embark on a career where your skills, passion, and individuality are celebrated? Apply today.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Station Gateline Assistant - Dundee employer: Blue Arrow Ltd. Virtual Hub
Contact Detail:
Blue Arrow Ltd. Virtual Hub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Gateline Assistant - Dundee
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you connect your own experiences with what they stand for, making you a more appealing candidate.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it’s time to shine in front of the interview panel.
✨Tip Number 3
Show off your people skills! As a Station Gateline Assistant, you'll be interacting with passengers all day. Be ready to share examples of how you've successfully engaged with customers in the past, highlighting your warm and engaging approach.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions prepared. This shows your genuine interest in the role and helps you determine if the company is the right fit for you too.
We think you need these skills to ace Station Gateline Assistant - Dundee
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you connect with others and make a difference in their day-to-day experiences.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that match the Station Gateline Assistant role. We love seeing how your background aligns with our values and the job description.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Remember, less is often more!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Blue Arrow Ltd. Virtual Hub
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Station Gateline Assistant. Familiarise yourself with ticketing procedures, customer service expectations, and safety protocols. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your People Skills
Since this role is all about connecting with passengers, be prepared to share examples of how you've successfully engaged with customers in the past. Think of specific situations where you built trust or resolved issues, as this will demonstrate your warm, engaging approach that the company values.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Practice responding to situations like managing queues or assisting wheelchair users. This will help you articulate your problem-solving skills and ability to maintain a safe and smooth environment at the gateline.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask insightful questions about the team culture, training opportunities, or career progression. This shows your enthusiasm for the role and helps you gauge if the company aligns with your career goals.
