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- Tasks: Provide critical customer service support for emergency calls, making a real difference in people's lives.
- Company: Join the UK's largest telecoms provider with over 85 years of trusted service.
- Benefits: Competitive pay, career development, full training, and 28 days paid holiday.
- Other info: Inclusive employer committed to diversity and career progression opportunities.
- Why this job: Be the calm voice in emergencies and help those in need every shift.
- Qualifications: Clear communication skills, critical thinking, and typing speed of 50 WPM with high accuracy.
The predicted salary is between 30000 - 40000 £ per year.
Location: Dundee
Pay Rates: 13.97 to 39.54 per hour (depending on shift pattern choice)
Contract: Temporary to Permanent
Start Date: 08/06/2026
Hours: 37.5hrs (5 days over 7, including weekends and bank holidays)
Training: Full-time, 100% attendance required for the first 6 weeks
We're inviting you to bring your skills to a role that truly makes a difference - joining the UK's largest telecoms provider, trusted for over 85 years to handle 999 emergency calls. As part of a team working 24/7 365 days a year we make a difference to people's lives. We provide critical services, where accuracy, speed and response ensures people get the help they need, and it can save lives. This amazing team can answer hundreds of calls per shift for Emergency (999/112), DQ (118500) or Relay UK, with multiple centres across the UK.
Your role is to have an empathy for people with communication challenges and type real-time voice over conversations, without judgement and in confidence. As a Customer Service Advisor, you'll be the first point of contact for people in their most critical moments, you will calmly and quickly be directing them to the right emergency service. This is more than a call handler role - it's a chance to make a real difference, every single shift.
We're looking for individuals who can:
- Communicate clearly and empathetically under pressure
- Think critically and follow structured processes
- Type at least 50 words per minute with 98% accuracy
- Stay composed in emotionally challenging situations
Shift Patterns: Nightshifts with hours falling between the hours of 7PM and 8AM.
Training: Full-time Monday - Friday & will take place 20:00 - 04:45am. Once training has been completed you will then move onto your shift pattern.
Full Training & Career Progression: You'll receive comprehensive training and ongoing support.
Rewards & Benefits:
- Competitive pay & overtime opportunities
- Career development opportunities
- Full paid training
- Instant access to Blue Arrow training portal
- Auto enrolment in pension scheme
- 28 days paid holiday
Application Process:
- Interview & Audio Typing Screening (50 WPM @ 98% accuracy)
- Client interview & Audio Typing Assessment (50 WPM @ 98% accuracy)
- Pre-employment Checks (DBS & references)
Ready to Make a Real Difference? If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.
We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Services - Servicing Support in Dundee employer: Blue Arrow Ltd. Virtual Hub
Contact Detail:
Blue Arrow Ltd. Virtual Hub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services - Servicing Support in Dundee
✨Tip Number 1
Get to know the company! Research Blue Arrow and their values. When you understand what they stand for, you can tailor your approach during interviews and show how you align with their mission.
✨Tip Number 2
Practice your typing skills! Since accuracy and speed are crucial for this role, spend some time honing your typing abilities to ensure you hit that 50 WPM at 98% accuracy during assessments.
✨Tip Number 3
Prepare for those tough questions! Think about scenarios where you've had to stay calm under pressure or show empathy. Having examples ready will help you shine in the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to make a difference.
We think you need these skills to ace Customer Services - Servicing Support in Dundee
Some tips for your application 🫡
Show Your Empathy: In your application, let us see your empathetic side! Share experiences where you've helped others, especially in challenging situations. This role is all about making a difference, so we want to know how you connect with people.
Highlight Your Typing Skills: Since typing speed and accuracy are key for this role, make sure to mention your typing skills clearly. If you can type 50 words per minute with 98% accuracy, shout it from the rooftops! We love numbers that impress.
Be Clear and Concise: When filling out your application, keep it clear and to the point. We appreciate straightforward communication, especially since you'll be doing a lot of that in the role. Avoid fluff and get straight to what makes you a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at Blue Arrow Ltd. Virtual Hub
✨Know the Role Inside Out
Before your interview, make sure you understand the specifics of the Customer Services - Servicing Support role. Familiarise yourself with the key responsibilities, especially the importance of empathy and communication under pressure. This will help you demonstrate your suitability for the position.
✨Practice Your Typing Skills
Since typing at least 50 words per minute with 98% accuracy is crucial, spend some time practising your typing skills before the interview. Use online typing tests to ensure you're comfortable and can perform under pressure, as this will likely be part of the assessment.
✨Prepare for Emotional Scenarios
Given the nature of the job, think about how you would handle emotionally challenging situations. Prepare examples from your past experiences where you've had to stay calm and composed. This will show that you can manage stress effectively and provide the support needed in critical moments.
✨Ask Insightful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the training process, career progression opportunities, or how the team supports each other during tough calls. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.